For quick and efficient setup install Hive Active Heating in this order
If you already have a Hive Hub just put it into pairing mode. To do this press the button at the rear of the hub for a second and release it. The middle light should now flash AMBER showing it is in pairing mode. Then move on to sta e . If you are not installing a hub just now skip to step.
Installing your hub
To install the hub, there must be a broadband connection with a spare network port and a power socket must be nearby. Once this has been located, connect the hub as follows
Connecting the hub
Once the AMBER light is flashing the hub is set up and you can move on to installing the receiver. If no lights are displayed immediately after the hub has been turned on, check all cables are connected and the power socket works. If the problem still persists contact Hive Technical Support.
Colour | Pattern | What does this mean? | Notes |
GREEN | Flashing | Installation and start-up. The hub is attempting to connect to the Hive servers and update itself. | Do not disconnect the hub. If flashing continues after 15 minutes, contact Hive Technical Support to confirm that it has connected. |
AMBER | Flashing | Installation. The hub is actively seeking to connect to the receiver and thermostat. | The hub will search for devices for 2 hours at a time. It will then pause, and show solid AMBER. |
AMBER | Solid | Installation. The hub has paused its search for other devices. | To restart the search, simply turn the hub off then on. The AMBER flashing light should then return. |
GREEN | Solid | Normal operation. The hub is connected. | This happens once the hub, receiver and thermostat are all installed and synchronised. |
RED | Solid or Flashing | Error. The hub has failed to connect to the Hive servers. | Check that the hub is plugged in and that the broadband is working. If the problem persists, call Technical Support. |
Hive Active Heating has two types of receiver
Use the labels provided and attach them to the wires to help you remember which one is which during the installation
Installing the receiver
You should fit the receiver in a convenient location close to the boiler or central heating system. Make sure it’s at least cm away from lar e metal objects, such as a boiler or hot water cylinder, to avoid interference with radio signals. Take care to avoid any cables and pipes that may be buried in the walls. Once you’ve found a suitable location, install the receiver as follows:
2b – Single channel receiver wiring!
2b – Dual channel receiver wiring!
Important information: Replacin! existing! controls
If there’s an existing single zone timer or a wireless receiver, you should replace it with the Hive receiver. Hive receivers are backplate compatible with a number of common boiler controls that may already be fitted in the home. If the exists! the controller doesn’t have a compatible backplate, remove it completely and wire in the Hive receiver in its place. If needed you can use a stand-off plate (SP, supplied separately) to create space to accommodate existing wiring or use a decoration plate (DP) when replacing a larger controller. If the exists controller does have a compatible backplate, simply remove the front panel of the existing controller and snap the Hive receiver front panel on in its place.
Important information: Replacin! an existing thermostat
If you’re replacing! an existing! wired thermostat, you should ensure that the pre-existing! wires and connections are made safe. This can be achieved by disconnecting! or briding out the wired thermostat in the wiring center or boiler. Where cables are left at the wireless thermostat position, they should be housed and terminated within an enclosure to prevent access. If you’re replacing! an existing! wireless thermostat, decommission it by detaching it from the wall and removing its batteries.
Gravity-fed and part-pumped systems are wired differently to standard boilers. With these, the hot water relay switches on the boiler, whilst the heating relay opens a valve, operates a pump, or both, to divert hot water to the heating If you are installing into a gravity-fed or part-pumped system, complete the wiring and then switch the Hive receiver to ‘gravity-fed’ mode as follows:
Important information: Multizone receiver installation
If you’re installing Hive Multizone, you’ll need to install all the receivers before proceedin to the next step
Six single-channel receivers
One dual-channel and five single-channel receivers
Important information: Stand-alone installation
For Hive Active Heatin! a hub, a receiver and a thermostat are installed. When this service hasn’t been bou!ht, the thermostat and receiver can also be installed without a hub. This is known as ‘stand-alone’ mode. Follow the steps in the next section if the thermostat and receiver are in! to be installed without a hub in ‘stand-alone’ mode (where Hive Active Heatin! hasn’t been purchased). In ‘stand-alone’ mode the thermostat acts as a standard wireless programmable thermostat without the remote heatin! control features and functionality of Hive Active Heating!.
Activation stand-alone mode
To switch back to ‘remote heating mode:
Light | Colour | Pattern | Meaning | Notes |
Central heating | GREEN | Solid | Heating is on. | |
Central heating
| GREEN | Flashing | Commands queued. The receiver has received 2 or more commands to switch the boiler on or off within 1 minute. Or, Heating Boost mode with target temperature lower than room temperature. | The Hive receiver protects the boiler from damage that may occur if it’s switched on and off very quickly. Once the boiler has been switched on (or off), it will not change state again for 1 minute as a protective measure. |
Hot water
| GREEN | Solid | Hot water is on. | This light is only present on dual channel receivers. |
Hot water
| GREEN | Flashing | Commands queued. The receiver has received 2 or more commands to switch the boiler on or off within 1 minute. | See ‘Central heating’. |
Light | Colour | Pattern | Meaning | Notes |
Status | GREEN | Solid | Normal operation. The receiver is connected to the rest of the Hive system and operating normally. | |
Status | BLUE | Solid | The system is in gravity-fed mode and is connected to the rest of the Hive system. | See gravity-fed mode section of this manual on page 15. |
Status | AMBER | Flashing | Installation. The receiver is trying to connect to other Hive devices. | The receiver will search for devices for 40 minutes at a time. |
Status | WHITE | Flashing | The receiver is in stand-alone mode and is actively seeking to connect to a Hive thermostat. | The receiver will search for a thermostat for 40 minutes. If no thermostat is found within this time it will stop searching and the status light will turn solid WHITE. |
Status | AMBER or WHITE | Solid | Installation. The receiver has paused its search for other devices. | To restart the search, simply turn the receiver off and then on. This will return it to the AMBER or WHITE flashing state. |
Status | RED | Solid | Error. The receiver has lost its wireless connection to the thermostat. | Whilst in this state heating and hot water will default to off. They can be switched on manually by pressing the ‘heating’ and ‘hot water’ buttons on the receiver (hot water only available on dual channel receivers). For help call Hive Technical Support. |
3a – Selecting a location for the thermostat
The thermostat should be fixed to an internal wall, 1.5m from the floor and away from heat sources that could affect its operation, such as radiators and areas in direct sunlight ht. To make accurate temperature reading s, the thermostat needs a free flow of air, so make sure it’s installed in an area not covered by curtains or similar objects. The thermostat should not be installed in the same room as a radiator that’s controlled by a thermostatic radiator valve (TRV). Installing the two in the same room may result in the central heating bein permanently on.
3b – Wall mounting the thermostat
Confirming the hub is ready to connect
Before inserting the batteries into the thermostat, check the hub is flashin AMBER – this means it’s ready to connect. If it is showing a solid AMBER li ht, turn it o! then on, and then switch the receiver and boiler o! and then on an ain too. The hub should then be in to flash AMBER and be ready to connect.
Insert the batteries and connect them to the hub and receiver
Installation is almost complete. All that’s left to do is:
Controlling your thermostat remotely
Important note:
Hive Multizone is not compatible with Nano 1 hubs
Addin additional heating zones
If you’ve not done so already, install all additional receivers and power them up. For new receivers, their status lights should be double flashing AMBER. Please see pa e 16 for more information on receiver installation
Using the Hive app or online dashboard:
Can we help?
You can view our handy how-to-use videos along with hints and tips at hivehome.com/support
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