Here’s what you’ll need to install Hive Active Heating
Installation order
For quick and e cient setup install Hive Active Heating in this order:
Please remember that for your own safety Hive Active Heating should always be installed by a qualified professional.
The Hive Hub
If you already have a Hive Hub just put it into pairing mode. To do this press the button at the rear of the hub for a second and release it. The middle li ht should now flash AMBER showing it is in pairing mode. Then move on to sta. If you are not installing a hub just now skip to step.’
1a – Installing your hub
To install the hub, there must be a broadband connection with a spare network port and a power socket must be nearby. Once this has been located, connect the hub as follows:
1b – Connectin! the hub
Once the AMBER is flashing! the hub is set up and you can move on to installation! the receiver. If no is displayed immediately after the hub has been turned on, check all cables are connected and the power socket works. If the problem still persists contact Hive Technical Support.
Hub lights and what they mean
Colour | Pattern | What does this mean? | Notes |
GREEN | Flashing | Installation and start-up. The hub is attempting to connect to the Hive servers and update itself. | Do not disconnect the hub. If flashing continues after 15 minutes, contact Hive Technical Support to confirm that it has connected. |
AMBER | Flashing | Installation. The hub is actively seeking to connect to the receiver and thermostat. | The hub will search for devices for 2 hours at a time. It will then pause, and show solid AMBER. |
AMBER | Solid | Installation. The hub has paused its search for other devices. | To restart the search, simply turn the hub off then on. The AMBER flashing light should then return. |
GREEN | Solid | Normal operation. The hub is connected. | This happens once the hub, receiver and thermostat are all installed and synchronised. |
RED | Solid or Flashing | Error. The hub has failed to connect to the Hive servers. | Check that the hub is plugged in and that the broadband is working. If the problem persists, call Technical Support. |
Important information: Before you get started
Important information: Before you get started
Installing the correct receiver
Hive Active Heating has two types of the receiver:
Wiring labels
Use the labels provided and attach them to the wires to help you remember which one is which during! the installation.
a – Installing the receiver
You should fit the receiver in a convenient location close to the boiler or central heating system. Make sure it’s at least cm away from lar e metal objects, such as a boiler or hot water cylinder, to avoid interference with radio signals. Take care to avoid any cables and pipes that may be buried in the walls. Once you’ve found a suitable location, install the receiver as follows:
2b – Single channel receiver wiring 2b – Dual channel receiver wiring
If there’s an existing single zone timer or a wireless receiver, you should replace it with the Hive receiver. Hive receivers are backplate compatible with a number of common boiler controls that may already be fitted in the home. If the existing controller doesn’t have a compatible backplate, remove it completely and wire in the Hive receiver in its place. If needed you can use a stand-off plate (SP, supplied separately) to create space to accommodate existing wiring or use a decoration plate (DP) when replacing a larger controller. If the existing controller does have a compatible backplate, simply remove the front panel of the existing controller and snap the Hive receiver front panel on in its place.
Important information: Replacing an existing thermostat
If you’re replacing an existing wired thermostat, you should ensure that the pre-existing wires and connections are made safe. This can be achieved by disconnecting or bridging out the wired thermostat in the wiring center or boiler. Where cables are left at the wireless thermostat position, they should be housed and terminated within an enclosure to prevent access. If you’re replacing an existing wireless thermostat, decommission it by detaching it from the wall and removing its batteries.
Important information: Gravity-fed and part-pumped systems
Gravity-fed and part-pumped systems are wired differently from standard boilers. With these, the hot water relay switches on the boiler, whilst the heating relay opens a valve, operates a pump, or both, to divert hot water to the heating. If you are installing into a gravity-fed or part-pumped system, complete the wiring and then switch the Hive receiver to ‘gravity-fed’ mode as follows: Switch off the power to the boiler and receiver Wait at least 5 seconds, then switch the boiler and receiver back on Press and hold the hot water button for at least 10 seconds The receiver status light will flash BLUE for 3 seconds when entering ‘gravity-fed’ mode. Or GREEN for ‘fully pumped’ mode. Fully pumped mode is the default for new devices.
Gravity-fed and part-pumped systems are wired differently to standard boilers. With these, the hot water relay switches on the boiler, whilst the heating relay opens a valve, operates a pump, or both, to divert hot water to the heating. If you are installing into a gravity-fed or part-pumped system, complete the wiring and then switch the Hive receiver to ‘gravity-fed’ mode as follows: Switch off the power to the boiler and receiver Wait at least 5 seconds, then switch the boiler and receiver back on Press and hold the hot water button for at least 10 seconds The receiver status light will flash BLUE for 3 seconds when entering ‘gravity-fed’ mode. Or GREEN for ‘fully pumped’ mode. Fully pumped mode is the default for new devices.
When installing a dual-channel receiver, the chosen central heating zone will need to be wired into the dual-channel receiver and this zone will control the hot water.
Hot tips: See page 13 (section 2c) on how to confirm receivers are installed and operating the heating system correctly. Label the receivers once you have installed them so that it’s clear which receiver controls which zone. See how to set up Multizone
Important information: Stand-alone installation
For Hive Active Heating a hub, a receiver, and a thermostat are installed. When this service hasn’t been bought, the thermostat and receiver can also be installed without a hub. This is known as the ‘stand-alone’ mode. Follow the steps in the next section if the thermostat and receiver are going to be installed without a hub in ‘stand-alone’ mode (where Hive Active Heating hasn’t been purchased). In ‘stand-alone’ mode the thermostat acts as a standard wireless programmable thermostat without the remote heating control features and functionality of Hive Active Heating
Activation stand-alone mode
To switch back to ‘remote heating!’ mode
At any time you can check what mode the receiver is set to by switching it off and then on. When power is restored the status light will flash for 5 seconds – AMBER for Hive Active Heating, WHITE for ‘stand-alone’ mode
Receiver lights and what they mean
The receiver has lights on its front panel to show what it’s doing. A single-channel receiver has two lights – Status and Central
Light | Colour | Pattern | Meaning | Notes |
Central heating | GREEN | Solid | Heating is on. | |
Central heating
| GREEN | Flashing | Commands queued. The receiver has received 2 or more commands to switch the boiler on or off within 1 minute. Or, Heating Boost mode with target temperature lower than room temperature. | The Hive receiver protects the boiler from damage that may occur if it’s switched on and off very quickly. Once the boiler has been switched on (or off), it will not change state again for 1 minute as a protective measure. |
Hot water | GREEN | Solid | Hot water is on. | This light is only present on dual channel receivers. |
Hot water
| GREEN | Flashing | Commands queued. The receiver has received 2 or more commands to switch the boiler on or off within 1 minute. | See ‘Central heating’. |
Light | Colour | Pattern | Meaning | Notes |
Status | GREEN | Solid | Normal operation. The receiver is connected to the rest of the Hive system and operating normally. | |
Status | BLUE | Solid | The system is in gravity-fed mode and is connected to the rest of the Hive system. | See gravity-fed mode section of this manual on page 15. |
Status | AMBER | Flashing | Installation. The receiver is trying to connect to other Hive devices. | The receiver will search for devices for 40 minutes at a time. |
Status | WHITE | Flashing | The receiver is in stand-alone mode and is actively seeking to connect to a Hive thermostat. | The receiver will search for a thermostat for 40 minutes. If no thermostat is found within this time it will stop searching and the status light will turn solid WHITE. |
Status | AMBER or WHITE | Solid | Installation. The receiver has paused its search for other devices. | To restart the search, simply turn the receiver off and then on. This will return it to the AMBER or WHITE flashing state. |
Status | RED | Solid | Error. The receiver has lost its wireless connection to the thermostat. | Whilst in this state heating and hot water will default to off. They can be switched on manually by pressing the ‘heating’ and ‘hot water’ buttons on the receiver (hot water only available on dual channel receivers). For help call Hive Technical Support. |
For the thermostat to work accurately, it’s important that you install it in the ri ht location.
3a – Selectin a location for the thermostat
The thermostat should be fixed to an internal wall, 1.5m from the floor and away from heat sources that could a ect its operation, such as radiators and areas in direct sunli ht. To make accurate temperature readin s, the thermostat needs a free flow of air, so make sure it’s installed in an area not covered by curtains or similar objects. The thermostat should not be installed in the same room as a radiator that’s controlled by a thermostatic radiator valve (TRV). Installin the two in the same room may result in the central heatin bein permanently on.
3b – Wall mountin the thermostat
Remove the backplate of the thermostat by pressin the lever at the bottomand pullin away from the front of the device. Once you’ve found a suitable location, fix the backplate to the wall usin the appropriate fixin s. The backplate is desi ned for 3.5mm/size 6 or size 8 screws. Be careful to avoid any cables and pipes that may be buried in the wall.
Note: The backplate is desi ned to mount directly onto a sin le an back box, if available.
3c – Confirmin the hub is ready to connect
Before insertin the batteries into the thermostat, check the hub is flashin AMBER – this means it’s ready to connect. If it is showin a solid AMBER li ht, turn it o! then on, and then switch the receiver and boiler o! and then on a ain too. The hub should then be in to flash AMBER and be ready to connect.
3d – Insertin the batteries and connectin to the hub and receiver
The battery compartment is located at the back of the thermostat and is only accessible when the front of the thermostat is removed from the backplate.
Insert the 4x AAA batteries provided.
If you are installin Hive Multizone only insert batteries into one thermostat at a time.
The thermostat display will show
‘Search’ – meanin it’s searchin for the hub and receiver. A timer will show how lon the thermostat has been searchin . If this lasts for lon er than five minutes contact Hive Technical Support and they will dia nose any problems.
The receiver will display a solid GREEN status li ht or a BLUE li ht if it’s in ravity-fed mode.If installin Hive Multizone the status li ht will o GREEN on one receiver only. This is correct as the batteries should only be inserted into one thermostat at a time.
The thermostat will then go onto
‘Pairing successful!’ screen and then display the current inside temperature, and a solid GREEN light will appear on the hub.
3e – Final steps
Installation is almost complete. All that’s left to do is:
Controlling your thermostat remotely
Hive Active Heatin is now installed, there is one final step to link your thermostat to your Hive account.
Hot tip: You can also control your thermostat and other Hive devices through our website, just to to hivehome.com
Important note:
Addin additional heatin zones
If you’ve not done so already, install all additional receivers and power them up. For new receivers, their status li hts should be double flashin AMBER. Please see pa e 16 for more information on receiver installation.
To complete installation of the remainin! heatin! zone(s) use either the hub or the Hive app or online dashboard:
5a – Usin! the hub
5b – Usin! the Hive app or online dashboard:
Please note, if installin! Hive Active Heatin! to a hub that is already connected
to other Hive products, you must use the button on the back of the hub to
install the first zone. Any additional zones can be added throu!h the Hive app
or online dashboard usin! the steps below.
Hot tips: Once installed, the default zone name can be chan!ed by selectin! ‘Mana!e Devices’ in the Hive app or online dashboard. Once all the thermostats and receivers are paired, fit the correct thermostat on the wall in each zone. Check all thermostats remain in ran!e once mounted in their final locations, addin! a si!nal booster if required
Can we help?
You can view our handy how-to-use videos alon! with hints and tips at hivehome.com/support If for any reason you need to return your Hive Active Heatin!, simply return your box and its contents to the retailer. Any return is subject to the retailer’s refund policy so please don’t for!et to check the retailer’s refund policy too.
Need help?
If you’re a qualified professional installing Hive Active Heating and need any help during the installation process, just visit our technical support page at hivehome.com/installation
If you need further help, you can get contact our support team at hivehome.com/contact-us 2021 Centrica Connected Home Limited. Registered in England (No.5782908) SL4 5GD, UK.
Bord Gáis Energy. Registered in Ireland (No. 463078) DO2 HH27, Ireland. All rights reserved. IG70003650517V1
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