The Cync™ Smart Thermostat works with most central residential heating and cooling systems.
For detailed step-by-step instructions tailored to your home’s wiring configuration,use the Cync App installation guide.
BEFORE YOU DO ANYTHING! Turn Off the Power!
Power off your HVAC System.
Power Up!
Your Cync Thermostat provides more features than a traditional thermostat including out-of-home, voice,* and app control. The Cync Thermostat requires constant power so that it is always ready to respond to your voice* or Cync App.
There are two ways to provide the necessary power:
What’s the Difference Between a C Wire and PEK?
Let’s Determine How to Power Your Cync Smart Thermostat
Remove your existing thermostat panel and look at the wires attached. If you don’t see screws on the face plate, it should just pull off. Look for a wire connected to the C terminal. Oftentimes, the wire is blue.
Which Directions Do I Need to Follow for My Installation?
For New Installations, Choose a Location (skip this if replacing an existing thermostat)
To ensure proper temperature and humidity reading, please install your thermostat in a location that meets the following requirements:
Remove the Old Thermostat Panel
Take a Picture of Your Existing Wiring
Remove Any Jumper Wires, Then Identify & Label Your Wires
Disconnect the wires and unscrew the old thermostat base. Be careful to keep the wires from falling back into the wall. Hold your Cync Thermostat in its new location. If the old screw holes or an unpainted area are visible, use the optional Trim Plate to cover them. If the Cync Thermostat doesn’t require the optional Trim Plate, skip to page 20.
Mark the Location With the Optional Trim Plate
Mark Location Without the Optional Trim Plate
OPTIONAL TRIM PLATE
Place Trim Plate against the wall with the Back Plate in front. Screw in both screws.
Press the terminal lever on the side of the Base Plate. Slide the wire into the terminal. The lever will stay depressed when the wire is properly inserted in the terminal. Insert your labeled wires into the terminals:
Labeled Wire | Thermostat Terminal | ||
Insert | Y / Y1 | into | Y1 |
Insert | W / W1 | into | W1 |
Insert | G | into | G |
Insert | C | into | C |
Insert | Rc or Rh | into | Rc |
Turn the Power Back On
The PEK is required to power your Cync Thermostat when the C wire is not present. If you have any concerns handling wiring, hire a qualified HVAC technician.
Install Power Extender Kit (PEK) (Required when no C wire is present)
BEFORE YOU DO ANYTHING! Turn Off the Power!
Power off your HVAC System.
Before doing anything, power off your system. Check for a master switch at your HVAC equipment. If there isn’t a master switch, please turn off the power at the circuit breaker box. After turning off the power, try adjusting the thermostat temperature to make sure the power is off.
Take a Picture of Your Existing Wiring
Remove any jumper wires (wires that connect to two terminals), like Rh to Rc.
Check That Your Wiring Is Compatible
The PEK requires certain wires to be present to complete the installation
Required Wires: 3-Wire Installation |
Y or Y1 |
G |
R or Rh or Rc |
If you do not have the wires listed on page 30 or 31, then your wiring is not compatible with the Cync Thermostat.
Required Wires: 4-Wire Installation |
W or W1 |
Y or Y1 |
G |
R or Rh or Rc |
Locate Your HVAC System
Take your PEK, wire labels, tools, and smartphone to your HVAC system.
Locate the Thermostat Wiring Inside Your HVAC System
TURN OFF THE POWER TO HVAC SYSTEM!
Label the Wires Going From the Control Board to the Thermostat
Disconnect the Wires From the Control Board
Connect the Wires From the PEK to the Control Board
PEKWire | Control Board Terminal | ||
Insert | R | into | R |
Insert | G | into | G |
Insert | Y | into | Y |
Insert | W | into | W |
Insert | C | into | C |
Insert the Wires From the Thermostat Into the PEK
Connect the wires going to the thermostat to the PEK. Press button on top of PEK and then insert wire into the terminal.
Thermostat Wire | PEKTerminal | ||
Insert | Rc / Rh | into | R |
Insert | G | into | G |
Insert | Y / Y1 | into | Y |
Insert | W / W1 | into | W |
Mount the Magnetic PEK Inside the HVAC Unit
Check to make sure your PEK is wired between the HVAC control board and the wiring going to the thermostat. Once confirmed, mount the magnetic PEK to the side or back of the HVAC unit. The PEK has a magnetic back. Stick to the side or back of your HVAC unit.
Disconnect the wires and unscrew the old thermostat base. Be careful to keep the wires from falling back into the wall. Hold your Cync Thermostat in its new location. If the old screw holes or an unpainted area are visible, use the optional Trim Plate to cover them. If the Cync Thermostat doesn’t require the optional Trim Plate, skip to page 44.
Mark Location Without the Optional Trim Plate
Drill Holes & Attach the Back Plate
Place Trim Plate against the wall with the Back Plate in front. Screw in both screws.
Insert the Wires Into the Terminals
Press the terminal lever on the side of the Base Plate. Slide the wire into the terminal. The lever will stay depressed when the wire is properly inserted in the terminal. Insert your labeled wires into the terminals:
4-Wire Labeled Wire | Thermostat Terminal | ||
Insert | Y / Y1 | into | PEK |
Insert | W / W1 | into | W1 |
Insert | G | into | C |
Insert | Rc / Rh | into | Rc |
3-Wire Labeled Wire | Thermostat Terminal | ||
Insert | Y / Y1 | into | PEK |
Insert | G | into | C |
Insert | Rc / Rh | into | Rc |
Mount the Thermostat on the Back Plate
Turn the Power Back On
Congratulations!
You’ve completed the Cync Thermostat installation
Manual Setup Without Wi-Fi/Cync App
Make sure your thermostat is in OFF Mode. To initiate manual setup, press and hold – and + buttons together for 10 seconds. Use the – and + buttons to toggle to the desired configuration and lock in the selection by pressing and holding the – and + buttons together for 5 seconds or waiting 30 seconds for it to time out.
Setting the power wires incorrectly may cause damage to the HVAC equipment and/or thermostat.
FCC Compliance Statement and Compliance Notice
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Canada IC Compliance Statement
This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:
Canada IC Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with 20cm between the radiator & your body.
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