Sensor probes
Heating systems
Replacing an existing thermostat?
Check you’ve got everything:
You will also need
Your thermostat should be:
Switch off mains power
You will be installing your thermostat as part of a high voltage mains electrical circuit. To ensure your safety and to protect the thermostat, switch off the mains power and remove fuse from the spur before you start the installation.
CAUTION: High Voltage Cables
Installation location
Maximum distances
Un-clipping the mounting plate
Use your phone camera to watch the video
Fix mounting plate in position
Fix thermostat fascia in place
Warning: Wait for 7 – 10 Days before you switch on
Manual mode
Schedule mode
Setting the day and time
NOTE: The thermostat will switch off after 30 seconds of inactivity and any unsaved settings may be lost.
Turn the thermostat on by pressing it
Don‘t want to use all of the available heating events?
You can activate and adjust these features in the advanced settings menu.
Adaptive Start
Open Window Detector
Adjusting the advanced settings
MENU | DESCRIPTION | RANGE | DEFAULT |
01 | Temperature calibration | -8°C ~ 8°C | 0°C |
02 | Maximum set point | 5°C ~ 80°C | 35°C |
03 | Minimum set point | 5°C ~ 80°C | 5°C |
04 | Sensor mode | IN (Ambient), OUT (Floor), ALL (Ambient with floor limit) | OUT |
05 | Frost protection | 5°C ~ 15°C or Off | 5°C |
06 | Floor temperature display | (ALL sensor mode only) | |
07 | Temperature limit | 10°C ~ 80°C (For ALL mode only) | 35°C |
08 |
Heating schedule setting | 1234567 Flashing (7 days programmed independently 1234567 (7 days the same) 123456 (6 days the same +1) 12345 (5 days the same + 2) No numbers – Program off |
7 days programmed independently |
09 | Status after power failure | LA: On as before, OF: Off | LA |
10 | Factory reset | Re (yes) | |
11 | Backlight timer | 10secs – 300secs (5mins) | 20s |
12 | Backlight brightness level | 1 (min), 2, 3, 4 (max) | 4 |
13 | Adaptive Start | 1 (On), 0 (Off) | Off |
14 | Open Window Detection (OWD) | 1 (On), 0 (Off) | Off |
15 | OWD Off Time | 2 – 30 minutes | 15 mins |
16 | OWD Temperature Drop Limit | 2, 3 or 4°C | 2°C |
17 | OWD Heating on again after | 10 – 60 minutes | 30 mins |
18 | Software version |
Locking the keys
Factory reset
Supply voltage | 230V/240V 50/60Hz |
Maximum load | 16A |
Backup storage | EEPROM (approx. 1 year backup) |
Temperature range | 5 ~ 80°C (0.5°C increments) |
Accuracy | ±0.5°C |
Sensor rating | NTC 10kW @ 25°C |
Consumption | 2W |
Warranty | 3 years |
IP rating | IP30 |
Width | 85mm |
Height | 85mm |
Depth | 46mm (31mm in wall) |
Problem | Possible causes | Things to try |
Very high temperature reading | Software issue | Factory reset |
Incompatible sensor | Use a multimeter set to 20KΩ to test the resistance of the sensor probe. If the probe does not read between 8 to 12KΩ then it is likely to be a sensor probe from a different manufacturer and will need to be replaced with a ThermoSphere NTC10K sensor probe. | |
More than one sensor installed | Sometimes more than one floor sensor is connected to the thermostat by mistake. This results in a high resistance and incorrect temperature readings that are much higher than normal. Check that there is only 1 sensor probe connected to your thermostat. | |
High temperature influence | Check whether there are any high temperature influences around the thermostat or the floor sensor probe.
For example if the thermostat is situated on a south facing sunny wall in a conservatory it may pick up a high temperature from the solar gain.
If the floor sensor is in the floor and situated near a hot water pipe it will read a high temperature.
If the floor sensor is in an area of the floor covered by a mat or dog bed this area of the floor would read much hotter than areas of the floor not covered by insulating objects** |
“Er” error message | No floor sensor installed | Isolate power and check that a compatible NTC10K sensor probe is connected to terminals 6 & 7.
If no sensor is installed you will need to have one installed or run the system on air/ambient temperature only* |
Faulty floor sensor | If there is a sensor connected then it may be faulty. Disconnect the sensor from the terminals and test the resistance using a multimeter on the 20KΩ setting.
The sensor is rated at 10KΩ at 25C and fluctuates with temperature differences.
Depending on the temperature the resistance reading should be somewhere between 8 – 12KΩ.
If the sensor is faulty it will need to be replaced | |
Flashing back-light or any fault with the display or button functions | Bad connection between display and power unit | Take the front plate off of the thermostat using a flat screwdriver.
Unplug the white ribbon cable and check the cable and pins for any signs of damage. If no damage is found replace the cable, click the display back into position and turn on. |
You should not attempt to troubleshoot the wiring of your thermostat unless you are confident with electrics and have switched off the supply. Call an electrician if you are not confident in doing this yourself.
Electric floor heating systems should not be covered by insulating objects such as rugs, dog beds or furniture that prevents air flow over the floor. Covering a floor heating system in this way can cause overheating issues which can damage floor coverings and cause heating cable failure.
Thermogroup Ltd T/A ThermoSphere
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