✘ WARNING: This thermostat is not compatible with:
See page 21 for the Allia thermostat’s detailed technical specifications.
Before you get started, take a few minutes to read this guide and watch the Allia thermostat’s step-by-step installation video to ensure a safe and easy installation.
VIDEO: stelpro.com/allia
Before installing or using the thermostat, the homeowner and installer must read and understand these instructions and keep them for future reference. The manufacturer will assume no responsibility and the warranty will be void if the installer or user does not follow them. Failure to follow these guidelines could result in property damage, injury, burns, and potentially fatal electric shock.
Electrical connections must be made by a qualified electrician in accordance with the electrical and building codes in effect in your area.
WARNING: High voltage. Switch off the power before installation and maintenance.
NOTE: Stelpro reserves the right to modify its product without notice to improve its operation. Therefore, the instructions in this guide may not apply exactly to your thermostat model. Refer to the Stelpro website for the most recent documentation. Your product, including its LCD screen, name, and packaging, may also be different from the one presented in this manual.
With a minimum amount of planning, you can optimize the Allia mesh network and ensure good communication between devices. The hub allows you to manage the Allia thermostats and other Allia-compatible connected objects in your home. Install the hub in the most central location possible to boost communication between the various rooms. The more Alliacompatible connected objects you have in your home, the more they will act as Zigbee signal repeaters to allow good communication between thermostats and connected objects.
WARNING: The thermostat must be installed by a certified electrician.
To protect yourself against electric shock, switch off the power to the wires at the electrical panel. Then, make sure the wires are no longer powered, e.g., checking that the heating system remains off even when the setpoint temperature is higher than the room temperature (mechanical thermostat).
NOTE: You can place the mounting plate to the left, center, or right of the electrical box according to your needs (see image). Make sure that the mounting plate is straight so that the thermostat is also straight.
The direction of the connection is important since the thermostat wires are polar.
WARNING: Improperly connected electrical wires are a fire hazard.
*If the power supply wires are made of aluminum, use CO/ALR connection caps instead (not supplied).
Restore power to the heating system and thermostat. Then, make sure that the thermostat turns on.
If the thermostat does not turn on, press one of its buttons. The thermostat should turn on. If it does not, see “Troubleshooting” on page 19.
The thermostat will display three (3) preferences that should be configured before use. See the “SETUP” section on page 16 for more details.
MENU 20 TEMPERATURE FORMAT | MENU 30 HEATING MODE | MENU 31 LOBBY MODE |
If the temperature is below 0°C (32°F), the home screen will display “LO”.
If the temperature exceeds 50°C (122°F), the display will display “HI”.
The Allia thermostat’s three-button interface puts 360° comfort at your fingertips.
MEANING OF THE ICONS
ZIGBEE CONNECTION ESTABLISHED | LOCKED KEYPAD | ||
HEATING MODE | LOW SETPOINT TEMPERATURE OR OPEN WINDOW DETECTION (FLASHING ICON) | ||
HEATING INTENSITY | MENU | ADVANCED MENU INDICATOR | |
DEVICE HAS OVERHEATED |
Here are the steps to access the advanced menus and their options:
NOTE: After 30 seconds of inactivity, the selected option will automatically be saved (except for options in Menu 10 – Zigbee connection) and the thermostat will return to the home screen.
ADVANCED MENUS
Access the technical menus from the home screen by pressing the central button for ten (10) seconds.
After three (3) seconds, the advanced menus will be displayed (menu 10). Continue to press the button until the technical menus appear.
TECHNICAL MENUS
By default, the setpoint temperature is set to 21°C (70°F). To change the setpoint temperature, use the <> buttons on the home screen.
The > button will increase the setpoint temperature by 0.5°C (1°F) at a time.
The < button will lower the setpoint temperature by 0.5°C (1°F) at a time.
If the thermostat needs to activate the heating system to reach the setpoint temperature, the
The thermostat keypad must be unlocked (the
If the thermostat is part of the Allia ecosystem, the temperature will adjust automatically if a scene or program for this thermostat launches.
To create your Allia network, you must connect your thermostats to the Allia hub through its Zigbee network. Install all your thermostats before connecting them. Make sure to connect the thermostat closest to the Allia hub first, and then connect the other thermostats, progressively working away from the hub.
You may need to install other Allia-compatible thermostats or connected objects to bypass obstacles or boost the Zigbee signal.
To connect the thermostat to the Allia hub using the Allia app, your hub must be connected to a Wi-Fi network.
If you do not have an Allia hub, but your residence already has a Zigbee network, you can connect the thermostat to this network. However, you will not be able to use the Allia application or benefit from the Allia system’s features.
The first time you start the thermostat, set up the three basic preferences. The thermostat will display temperature format and heating mode options and Lobby mode options if the heating mode is set to Fan Heater. You must also set up the Zigbee connection if you want to connect your thermostat to an Allia hub. Install all your thermostats before connecting them to the hub.
By default, the temperature is displayed in degrees Celsius.
You can also display the temperature in degrees Fahrenheit.
The heating mode corresponds to the type of heating system that the thermostat controls: baseboard/convector or a fan heater.
When fan heater mode is selected, the icon is displayed on the thermostat’s home screen.
Lobby mode can only be selected if the heating mode is set to fan heater and open window detection is disabled.
You can lock the thermostat keypad to prevent the setpoint temperature from being changed by mistake. By default, the thermostat keypad is unlocked.
When the keypad is locked, the
You can change a thermostat’s setpoint temperature via the Allia app even when its keypad is locked.
OPEN WINDOW DETECTION
The thermostat can detect if a window is open in the room where it is located. The thermostat will then automatically adjust the setpoint temperature to 7°C (45°F) to avoid heating the room unnecessarily.
This option is only available if the Lobby mode is set to Standard.
BACKLIGHTING
By default, the thermostat screen lights up when you touch one of the buttons. You can deactivate this function or adjust the intensity of the backlighting.
THERMOSTAT RESET
You can reset the thermostat to its default settings.
The thermostat will reset. This process may take a few seconds.
WARNING: All settings will revert to their default values and the connection to the Zigbee network and hub will be deleted.
The following table lists the most common problems and alerts you may encounter with your thermostat. If your problem is not listed in this table, or if the proposed solution does not solve the issue, please visit our support site or contact our customer service team:
www.stelpro.com/allia/support
1-844-STELPRO (783-5776)
elec.tech@stelpro.com
PROBLEM | SOLUTION |
The heating system is overheating. Inspect your heating system and replace it if it is defective. | |
The thermostat has detected that a window is open. Close the window or deactivate the open window detection. See page 17. | |
There is an issue with the thermostat’s Zigbee network. Reset the thermostat and reconnect it to the hub. See page 18. | |
LO | The room temperature is below 0°C (32°F). Heating will remain active until the temperature reaches the setpoint temperature. LO disappears when the temperature reaches 0°C (32°F). |
HI | The room temperature is above 50°C (122°F). Heating will remain inactive. HI disappears when the temperature reaches 50°C (122°F). |
— | The thermostat cannot measure the temperature (defective temperature sensor). Replace the thermostat. NOTE: This alert may also be displayed temporarily immediately after a reset. It should disappear automatically after about 10 seconds. |
The thermostat is hot. | Even when the thermostat is operating normally, the thermostat housing can become warm to the touch. This does not affect the thermostat’s efficiency or operation. |
The heating system is operating continuously even once the setpoint temperature has been reached. | Make sure the thermostat wires are properly connected (see page 9). NOTE: The thermostat can also control low-power heating to maintain the temperature once the setpoint temperature has been reached. |
The heating is not operational even though the thermostat indicates otherwise. | Make sure the thermostat wires are properly connected (see page 9). |
The thermostat does not switch on after being installed. | Make sure the thermostat wires are properly connected and that the caps are tightened securely (see page 9). Make sure the circuit breaker allocated to the heating system in the electrical panel is set to OFF. If the heating system has a switch, make sure it is ON. |
The thermostat does not display the correct room temperature. | Make sure there are no drafts or heat sources near the thermostat. |
The fan heater switches on and off frequently. | Set the heating mode in menu 30 to ON. |
The thermostat’s buttons do not respond, except for advanced menu access. | The thermostat is locked. Deactivate lock mode. |
The thermostat does not connect to the Zigbee network. | Your thermostat may be too far away from another thermostat in the network. Make sure that the thermostats that are located between the thermostat and hub are installed and connected to the Zigbee network. Also, make sure that the hub is in connection mode. |
Setpoint temperature | 21 °C (70 °F) |
Zigbee connection | Disconnected |
Temperature display format | ° Celsius |
Heating mode | Electric baseboard |
Locking | Keypad unlocked |
Open window detection | Disabled |
Backlighting | Disabled |
ELECTRICAL CHARACTERISTICS
Supply voltage | 120 – 240 VAC, 60 Hz |
Minimum load | Resistive only 150 W at 120 VCA, 60 Hz 260 W at 208 VCA, 60 Hz 300 W at 240 VCA, 60 Hz |
Maximum load | Resistive only 2000 W at 120 VCA, 60 Hz 3400 W at 208 VCA, 60 Hz 4000 W at 240 VCA, 60 Hz |
CONNECTIVITY
Zigbee | IEEE 802.15.4 protocol |
TEMPERATURE DISPLAY
Actual measured temperature | 0 °C to 50 °C (32 °F to 122 °F) |
Temperature display increments | 0.5 °C (1 °F) |
Setpoint temperature | 5 °C to 30 °C (41 °F to 86 °F) |
Setpoint temperature increments | 0.5 °C (1 °F) |
STORAGE CONDITIONS AND USE
Storage temperature | -40 °C to 50 °C (-40 °F to 122 °F) |
Operating temperature | -20 °C to 50 °C (-4 °F to 122 °F) LCD monitor efficiency may decrease below 0°C (32°F) |
Relative humidity | 5% to 95% without condensation |
This device is guaranteed for three (3) years. If it stops working properly during this period, please return it to the place you purchased it with a copy of your invoice or contact our customer service department (with a copy of your invoice on hand). For this warranty to be valid, the device must be installed and used according to the guidelines outlined in this guide. If the installer or user modifies the device in any way, they will be held responsible for any damage resulting from this modification. The warranty is limited to factory repair or replacement of the unit and does not cover disconnection, transportation, and installation costs.
NEED HELP?
CONTACT STELPRO CUSTOMER SERVICE.
WWW.STELPRO.COM
CONTACT@STELPRO.COM
1-844-STELPRO
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