MAIN DISPLAY (OFF MODE)
A few seconds after power up or RESET, the display shown above will appear. The thermostat will be in OFF mode.
The Robertshaw Item 9720 is directly compatible with 24V AC multi-stage heat pump systems with up to 3 stage heat/2 stage cool. It will operate with multi-stage heat pump systems that are automatic or manual changeover and have auxiliary or emergency heating. There are no optional items required for standard system installations.
This thermostat will automatically control the heat and/or air conditioning system. Once programmed, it will automatically adjust the temperature setting and fan operation at your programmed times. When used properly, this thermostat can reduce heating and cooling costs throughout the year.
WARNING:
This thermostat incorporates a revolutionary new display backlight to make nighttime temperature or program adjustments quick and easy. The NiteView™ display backlight uses modern lighting technology to provide an even-flowing light behind the display. There are two ways to activate the backlight:
Your new thermostat can be removed from its wiring subbase for easy programming, resetting the thermostat, or changing the batteries. The wiring subbase will remain attached to the wall.
To remove thermostat from wiring subbase:
To replace thermostat onto wiring subbase:
Set or Change Time, Day, Temp. Differential, and Residual Cooling
NOTE: During programming, the setting to be changed will appear on the display. If no key presses are made within 45 seconds, the display will revert to the main display. Press PROG/MAN button at any time during programming to return to the main display.
Selecting °F/°C
The thermostat displays temperatures in degrees Fahrenheit.
If you wish to change the readout to Celsius:
This programmable thermostat can have up to four setpoints per day (MORN, DAY, EVE, NIGHT). Each of these setpoints will have a time, temperature and programmable fan setting. The thermostat is pre-programmed with setpoints that meet the EPA’s Energy Star® requirements. The use of these setpoints can greatly reduce energy bills for the average household. If the setpoints do not meet the needs of your household, they are fully adjustable to any settings desired. This thermostat will monitor the time of day and turn the system on or off, based on the temperature differential, to maintain the programmed or manually selected setpoint temperature.
To save money and energy, you can adjust these setpoint times and temperatures to provide set-back periods in program mode during the day or at night. The Energy Efficient Recovery (EER™) feature looks ahead up to 2 hours prior to the end of the set-back (or set-up) period to begin monitoring system performance and calculating when to turn on your system. It also determines whether the auxiliary heat or cool stages should be activated prior to setpoint time to meet your chosen setpoint temperature. The thermostat will indicate “EER” in the display when this program feature is active. The EER™ feature will lock-out the auxiliary stages until 20 minutes prior to the upcoming setpoint time to utilize the most energy-efficient heat pump (first) stage. The auxiliary stages of heating and cooling will be available after this lock-out period to maintain the setpoint temperature should the heat pump not be able to keep up with heating or cooling demand.
NOTE: New dip switch settings for dip switch #2 will not register or operate options until the RESET button is pressed.
Pressing RESET will erase any previously entered programming information.
NOTE: If “AUTO CHANGEOVER” was enabled during installation, refer to “SELECTING AUTO CHANGEOVER” for restrictions on setting heating or cooling setpoint temperatures for proper operation. AUTO (changeover) will not function unless the thermostat is set to PROGRAM mode. If “AUTO CHANGEOVER” was disabled during installation, you may set heating or cooling setpoints to any temperature settings you desire.
NOTE: Both summer and winter programs use the same time settings and programmable fan settings.
Sample Program
Setting | Time | Summer | Winter |
MORN | 6:00 a.m. | 78 | 70 |
DAY | 8:00 a.m. | 85 | 62 |
EVE | 5:00 p.m. | 78 | 70 |
NIGHT | 10:00 p.m. | 82 | 62 |
Your Program
Setting | Time | Summer | Winter |
MORN | |||
DAY | |||
EVE | |||
NIGHT |
Programming with QuickSet
NOTE: To save valuable programming time, QuickSet™ allows you to set one schedule that is automatically copied to each individual day of the week. You may then go into the program and change any specific day, time setting, or temperature setting to suit your personalized schedule.
NOTE: The thermostat will not allow programs to be entered in the OFF or AUTO modes. DO NOT program in EMER mode of operation. Program in HEAT or COOL modes only.
Review, Change, or Personalize Program
NOTE: The thermostat will not allow programs to be entered in the OFF or AUTO modes. DO NOT program in EMER mode of operation. Program only in HEAT or COOL modes.
Review or Modify Program
Temporary Program Override
You may temporarily change the temperature setting at any time without affecting the program, even if the program is running.
Manual Operation
Manual operation allows the thermostat to remain at a constant temperature and override the programmed schedules – just like a non-programmable type thermostat. To change to manual operation:
Energy Efficient Recovery (EER™)
The Energy Efficient Recovery (EER™) feature looks ahead up to 2 hours prior to the end of the set-back (or set-up) period to begin monitoring system performance and calculating when to turn on your system. It also determines whether the auxiliary heat or cool stages should be activated prior to setpoint time to meet your chosen setpoint temperature. The thermostat will indicate “EER” in the display when this program feature is active. The EER™ feature will lock out the auxiliary stages until 30 minutes prior to the upcoming setpoint time to utilize the most energy-efficient heat pump (first) stage. The auxiliary stages of heating and cooling will be available during this lock-out period to maintain the setpoint temperature should the heat pump not be able to keep up with heating or cooling demand.
Programming Filter Monitor
The filter monitor keeps track of the total time the system fan has been in operation during the heating or cooling modes.
The “Check Filter” message appears when the hours of fan operation equals your programmed filter monitor hours setting.
Checking Filter Monitor
Resetting Filter Monitor
NOTE: In order for the lock function to work as described below, the “LOCK” function must have been enabled during installation. If the Lock function does not seem to work, you must change a dip switch located on the back of the thermostat. See “CHANGING DIP SWITCH SETTINGS” section to turn the “LOCK” function on. This thermostat has a keypad lock that will prevent unauthorized program changes. When the keypad is locked, the user must enter the 3-digit combination or the keypad will not allow programming changes.
IMPORTANT: Please write down your chosen 3-digit combination in a convenient location away from the thermostat.
The thermostat WILL NOT let you change the settings or the mode if you forget the combination. When the thermostat “LOCK” function is on, only the LOCK keypad button is functional until the thermostat is unlocked.
Setting your combination and lock keypad:
Unlocking keypad:
The thermostat is now ready to run your saved programs and automatically control the temperature at your programmed time settings. The thermostat will “flash” the word “heat” or “cool” in the main display when the system is active.
NOTE: DO NOT switch system to COOL if outside temperature is below 50°F. This can damage the compressor/condenser unit on your system.
Resetting the Thermostat
If you ever experience a problem with the thermostat and find it is not working correctly, or want to erase the ENTIRE program, simply press and release the reset button. To access the RESET button, remove thermostat from wiring subbase. (See “REMOVING THERMOSTAT FROM WIRING SUBBASE.”) Note reset location as shown in Figure 2. Use a small pin or paper clip to push in the reset button.
The reset button is only accessible when the main unit is removed from the wiring subbase. See “REMOVING THERMOSTAT FROM WIRING SUBBASE.” This button will clear all the programs you have set and revert to the default settings.
Compressor Protection
This thermostat is equipped with automatic compressor protection to prevent potential damage due to short cycling or extended power outages. The short cycle protection provides a 5-minute delay between heating and cooling cycles to prevent compressor damage.
During extended power outages this thermostat provides an extra margin of compressor protection in the heat mode by delaying the first stage of heating (heat pump) from engaging until the compressor crankcase oil has been warmed. This will help avoid compressor damage due to improper oil circulation during cold weather conditions. This important safeguard will delay the first stage of heating (heat pump) for 1 hour less than the power outage, for up to 12 hours maximum. During this period the system will depend on the auxiliary stages of heating to maintain the setpoint temperature.
You may wish to set your thermostat so it will automatically choose between the HEAT or COOL programs for proper temperature control. This program feature is referred to as the AUTO (Auto Changeover) mode of system operation.
While in AUTO mode, the thermostat will constantly monitor the room temperature to determine whether to run the HEAT or COOL program to maintain comfort. To operate properly, the thermostat requires a “dead band” setting to eliminate program conflicts. The standard “dead band” setting is 3° between the highest HEAT temperature setting and the lowest COOL temperature setting for a given setpoint period. (There is an optional 5° “dead band” setting available. See “CHANGING DIP SWITCH SETTINGS.”)
For example, if the highest HEAT temperature setting for the MORN setpoint is 72°, then the lowest COOL temperature setting for a 3° “dead band” would be 75°. The thermostat will emit a short “beep” if the user attempts to enter a temperature setting while in the HEAT or COOL program which would violate the established “dead band”. If you are in PROGRAM mode (PROG/MAN) and you have selected AUTO using the SYSTEM button, the thermostat will constantly compare the current room temperature to the current setpoint (MORN, DAY, EVE, NIGHT) temperature settings for the HEAT and COOL programs and choose which program is appropriate, for example:
If your room temperature rises above the COOL setpoint programmed temperature setting, the thermostat will activate the COOL program. If the temperature continues to increase, the thermostat will turn on the COOL mode and COOL will slowly flash in the display, indicating that it is in operation. When the room temperature decreases to meet the COOL program setpoint temperature, the thermostat will stop the cooling system. COOL will be indicated in the display as active, but will not flash.
If the room temperature decreases below the HEAT setpoint programmed temperature setting, the thermostat will activate the HEAT program. If the temperature continues to decrease, the thermostat will turn on the heating system and HEAT will slowly flash in the display. This indicates that the heating system is currently in operation. When the room temperature increases to meet the HEAT program setpoint temperature, the thermostat will stop the heating system. HEAT will be indicated in the display as active, but will not flash.
NOTE: AUTO (Auto Changeover) operation can only be selected using the SYSTEM button while in PROGRAM mode. If the AUTO program feature is not functioning properly, see “CHANGING DIP SWITCH SETTINGS” to make sure AUTO CHANGEOVER was selected during installation.
NOTE: To change your current dead band setting, you must change a dip switch located on the back of the thermostat. See “CHANGING DIP SWITCH SETTINGS” section to change the dead band setting to either 3° or 5°. Changing a dip switch setting will require resetting the thermostat to register the new selection. This will erase previously entered program.
24V AC Circuit Power Monitor
If you experience a loss of power, this thermostat will indicate “-AC” in the time field of the LCD display. This means that your system’s 24 V AC circuit is not receiving power or is not functioning correctly. The back-up batteries provided in this thermostat will maintain the programming during the loss of power, however, the thermostat requires 24V AC power and a functioning system for proper control.
LED Indicators
There are three LED indicators located on the front of your Robert Shaw thermostat. They are designed to inform you of the following:
CHANGING DIP SWITCH SETTINGS
Thermostat functions are determined by settings on two sets of dip switches: “SWITCH 1” and “SWITCH 2”. These dip switches are pre-set at installation. However, some users may want to change some of the dip switch settings on SWITCH 2 to enable or change certain thermostat options. Figure 3 shows the location of the dip switches. Figure 4 shows a close-up of the dip switches. Dip switches marked with an asterisk (*) should not be changed by the user. These are pre-set at time of installation by the installer and must only be changed by a certified contractor familiar with heating and air conditioning systems. Change only the dip switches necessary for options programming.
Changing dip switch settings:
This thermostat is 24V AC powered and requires connection to both sides of transformer for proper operation. It also requires four charged “AA” ENERGIZER® brand batteries or equivalent alkaline batteries as a back-up power source should the 24V AC circuit be interrupted temporarily due to a power outage. The battery back-up will maintain all program information during power outages.
This thermostat has two levels of low battery indication. As the back-up batteries weaken, the thermostat will go to the next stage of low battery indication.
Replacing The Back-Up Batteries:
CAUTION: Installing batteries backwards can damage thermostat.
NOTE: Replace batteries with four “AA” alkaline batteries only.
DANGER: ELECTRIC SHOCK HAZARD. Turn off power at the main service panel before cleaning, servicing, or removing thermostat. Use a dry cloth to remove any dust from the thermostat cover. Do not use water or submerge the thermostat in water to clean. This can damage the thermostat.
If the thermostat does not operate properly, do not try to repair the thermostat yourself. This will void your
warranty. Return thermostat, shipping prepaid, to: Uni-Line North America Warranty Department 515 S. Promenade Ave. Corona, CA 91719
See warranty information at the end of this manual.
Thermostat does not turn on system. | Check wiring. (See “Installation Instructions” included with thermostat.) Check to see if “OFF” is indicated in display. Select HEAT or COOL mode by pressing SYSTEM button. Compressor short cycle protection or power outage safeguards may be in effect. Press Install/Bypass behind front door to override. (See “COMPRESSOR PROTECTION.”) |
Second stage of heat or cool turns on too quickly. | Increase second stage temperature differential setting. (See “PROGRAMMING.”) |
System turns on as much as two hours before the setpoint time. | Energy Efficient Recovery (EER™) mode is active; thermostat is operating normally. (See “PROGRAMMING- Energy Efficient Recovery.”) |
Display is indicating “-AC” in time field. | This indicates the thermostat has detected that the 24V AC circuit to which it is attached is not functioning. Check wiring, fuses, and power source to determine the cause of the problem. The back-up batteries in this thermostat will maintain the programming until system power can be restored. (See “24V AC CIRCUIT POWER MONITOR.”) |
Thermostat will not turn on heat pump in heat mode. Uses auxiliary stages of heating to control setpoint. | Compressor power outage safeguards may be in effect. (See “COMPRESSOR PROTECTION.”) |
Heat turns on instead of cool and vice versa. | Check wiring and system specifications. |
Thermostat turns on and off too much. | Increase temperature differential setting. (See “PROGRAMMING.”) |
Display is indicating “LO BATT.” | Replace backup batteries soon. Be sure battery installation is correct. (See “REPLACING THE BACK-UP BATTERIES.”) |
Thermostat beeps once per minute and “LO BATT” is indicated in display. | Back-up batteries low. Change batteries immediately. (See “REPLACING THE BACK-UP BATTERIES”.) |
LCD display is blank. | Replace batteries to control system. (See “REPLACING THE BACK-UP BATTERIES”.) |
Thermostat does not change when the Ú or Ù buttons are pressed. | SYSTEM button is in OFF or is in AUTO (changeover) position. |
Thermostat beeps and does not allow temperature changes when Ú or Ù buttons are pressed. | Autochangeover “deadband” conflict (See “SELECTING AUTO CHANGEOVER”.) or thermostat is locked. |
Thermostat does not follow program. | Check AM/PM indicators at time of day and programmed time changes. (See “PROGRAMMING.”) Thermostat may be OFF. Select HEAT or COOL mode by pressing SYSTEM button. Program may not have been done in HEAT or COOL modes. (See “PROGRAMMING”.) Both HEAT and COOL programs utilize the same setpoint time and programmable fan settings. Only setpoint temperatures can be different. (See “PROGRAMMING”.) Check compatibility guide and system specifications. Thermostat in MANUAL mode. (See “OPERATION.”) Thermostat may not have been programmed in HEAT or COOL position. Verify program. (See “PROGRAMMING – To Review or Change Program.”) |
System runs too long. | Temperature differential may be set too high. Decrease temperature differential to lower setting, see “PROGRAMMING”. |
System will not enter AUTO (Auto Changeover) mode. | Thermostat must be in PROGRAM mode to run AUTO system operation. Press PROG/MAN button until PROGRAM is indicated in display. Then, press SYSTEM button until AUTO is indicated in display. |
Room temperature reading is inaccurate. | If you have attached remote sensors, the thermostat will display the average temperature of the activated sensors. See “INSTALLATION INSTRUCTIONS” and “CHANGING DIP SWITCH SETTINGS”. If there are no remote sensors attached, make sure that the remote sensor dip switch settings on the rear of the thermostat body are turned off and the MAIN thermostat dip switch is turned on. See “CHANGING DIP SWITCH SETTINGS.” |
Thermostat turns on system before my programmed setpoint time. have programmed. | Energy Efficient Recovery (EER™) is in effect. This optional feature turns on the system prior to the next setpoint time to reach the temperature you See “PROGRAMMING”and “ENERGY EFFICIENT RECOVERY (EER™)”. |
Thermostat will not let me change setpoint temperature above or below a certain point. | AUTO (changeover) mode may be active. See OPERATION – Selecting Changeover). AUTO will be indicated in display. |
“CHECK FILTER” is indicated in main display. | See “PROGRAMMING – Programming Filter Monitor”. |
Thermostat does not automatically switch from HEAT to COOL mode of operation. | Verify that thermostat is in PROGRAM mode and AUTO is indicated in the display for proper AUTO (changeover) operation.
Auto (changeover) may have been disabled during installation. (See “SELECTING AUTO CHANGEOVER”.) |
Fan runs continuously for hours at different times of the day | Review programmable fan settings entered during programming. (See “PROGRAMMING”.) |
Filter monitor indicates “CHECK FILTER” too soon for proper filter servicing interval. | Check with your filter supplier and modify Filter Monitor settings to match your servicing intervals. (See “PROGRAMMING FILTER MONITOR”.) |
If problems with thermostat cannot be solved, call:
Technical Service: (800) 445-8299
Monday-Friday 7:30 – 5:30 Central Standard Time
If calling after hours, a 24-hour automated help line is available.
Maple Chase Company warrants to the original contractor installer or to the original consumer user, each new Robertshaw thermostat to be free from defects in materials and workmanship under normal use and service for a period of five (5) years from the date of purchase. This warranty does not cover batteries, damage caused by batteries, damage resulting from improper installation, alteration, misuse or abuse of the thermostat occurring after the date of purchase.
Maple Chase Company agrees to repair or replace at its option any thermostat under warranty provided it is returned within the warranty period, postage prepaid, with proof of the date of purchase. Cost of thermostat removal or reinstallation is not the responsibility of Maple Chase Company.
Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. This warranty and our liability does not apply to batteries or the merchandise that has been damaged caused by misuse, neglect, mishandling, alterations, improper installation, or use in a way other than in accordance with Maple Chase Company’s recommendations and instructions. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the duration of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Instructions for return:
Pack the thermostat carefully in a well-padded carton. Be sure to include a note describing, in detail, what is wrong with the product. Return, postage prepaid, to: Uni-Line North America, 515 S. Promenade Ave., Corona, CA 91718, Attn: Warranty Department.
Maple Chase Company
2820 Thatcher Road Downers Grove, Illinois 60515 United States of America
Download Manual:
Robertshaw 9720 PROGRAMMABLE THERMOSTAT User Manual
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