In the Box
What You’ll Need
Mysa Smart Thermostat works with most 120-240 VAC electric/resistive heating systems. Mysa is not compatible with 24 V systems. Common 24 V systems include forced air,
variable speed, heat pump, radiant systems, or fuel types such as natural gas or oil.
You can check your compatibility at: getmysa.com/compatibility
Getting Started – Install the App
For the best installation experience, use the Mysa app. Download the Mysa app from the Google Play Store or App Store and create an account or log in to your existing account. Tap on “Install and Support” then “Install to access our most comprehensive step-by-step guide.
You’ll find the most up-to-date information through the app as we are constantly updating and improving it based on customers’ feedback. Because we (like you!) care about our planet, we’ve minimized paper instructions-we and strongly encourage you to use the app for installation and setup.
High Voltage Warning
Installing this product involves handling high-voltage wiring.
Each step of the enclosed instructions must be followed carefully.
To avoid personal injury or death, turn off your circuit breakers and follow the proper
safety precautions before proceeding.
UNSURE ABOUT HANDLING ELECTRICAL
WIRING? CONSULTAQUALIFIED ELECTRICIAN
The installation of the thermostat must comply with the applicable Local and/or National Electrical Codes and Utility Requirements. This installation should be entrusted to duly qualified personnel where required by law. Use this thermostat with copper wire. Do not use it with aluminum Wire.
Getting Started – Critical Installation Information
Mysa requires at least two (2) 120-240 VAC cables coming into the gang box containing at least two Nires Cable (2) wires each for thermostat functionality. A single cable containing at least two (2) wires will not meet Mysa’s internal power requirements and will result in a non-functional thermostat.
Getting Started – Warning – Turn Off Power
For more detailed instructions or different wiring setups, download the Mysa app, tap on “Install and Support” then “Install”.Error Codes Error codes have a LETTER/NUMBER format
(A1, Z4, B5). If you see this, please visit help.getmysa.com.
UNSURE ABOUT HANDLING ELECTRICAL
WIRING? cONSULTA QUALIFIED ELECTRICIAN.
What do I do if I get an H2 Error Code?
The H2 code means your Mysa did not detect a heater between Mysa Load and L2 (N). The most common resolution to an H2 error is to turn off the breaker and make sure the wires connecting Mysa to your heater are properly secured within each wire nut-as more wires are put in a wire nut, it’s possible for them to lose connection. Once you’ve performed this check, turn your breaker back on to verify that the code has cleared.
What do I do if there’s no heat coming from the heater(s)?
The most common cause for this is an incorrect connection between the heater load wire and the Mysa load wire. Please check that the heater load is securely connected to the Mysa load.
What do l do if the heat won’t shut off?
When the heater does not shut off, this Is often due to a heater wire being connected to the panel L1 (L) supply wire. The panel L1 (L) supply wire (most often a black wire) should be connected to Mysa L1 (L). Please review the wiring and ensure that the heater wires are correctly connected between Mysa Load and Mysa L2 (N). If the heater remains on, please contact our Customer Experience team for further assistance.
What do I do if the thermostat won’t power on?
f the thermostat is not powering on at all, first ensure that there is a green light showing when the faceplate is removed. If the green light is not showing, please review the wiring to ensure that the panel L1 (L) supply wire (most often a black wire) is securely connected to the Mysa L1 (L). Green LED If the green light is showing, the unit is receiving power. Please remove the faceplate for 3-5 minutes and replace it. If the faceplate does not light up, contact our Customer Experience team for resolution of the issue.
myna’s features are all controlled If you’re having trouble with the Mysa app. Head to anything Mysa-related (installation, Google Play Store or the App wiring, app, pairing, etc), connect Store to download the Mysa app with our friendly team of Customers, and create an account. Follow the Experience experts for help! instructions to pair your Mysa to your phone and take advantage of help.getmysa.com of smart features like Scheduling, Geofencing, Energy Charting, and more!
With Mysa you don’t have to live off the grid, but you can reinvent it. Making small changes in our homes can create a real impact; together, we’re getting smart about keeping things cozy.
Welcome to the family.
Download Manual:
Mysa BB2-0 Smart Thermostat for Electric In-Floor Heating User Guide
Mysa BB2-0 Smart Thermostat for Electric In-Floor Heating User Guide
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