LATICRETE 5C-F8-A1-5F-17-5B-2C6 Strata Heat Wi-Fi Thermostat Setup Guide

LATICRETE 5C-F8-A1-5F-17-5B-2C6 Strata Heat Wi-Fi Thermostat

ON FIRST POWER UP

• Step 1 – Select Language
  • Select your chosen language and click accept.
• Step 2 – Set Wi-Fi Network
  • Find your home Wi-Fi Network, enter your password and connect.
• Step 3 – Note your Device Number
  • Once connected to a Wi-Fi network the STRATA_HEAT™ Wi-Fi Thermostat will display the Device Number. Make a note of this number as it will be needed when registering the STRATA_HEAT Wi-Fi Thermostat online. If you lose this number you can find it once the STRATA_HEAT Wi-Fi Thermostat has been set up by going to settings, advanced settings, about and info.

CONNECT TO STRATA_HEAT™ SERVER

Step 4 – Go to mystrataheat.com
Now that the STRATA_HEAT Wi-Fi Thermostat has been connected you will need to register your device online. Go to mystrataheat.com and click register. Enter the password and email address you would like the MySTRATAHEAT account to be linked to and click register. Check your email account for a verification email from LATICRETE. You can now log into mystrataheat.com. When logged in you will have to first register your location. Once your location has been set up the next step is to register a room. Click the add room icon at the bottom of the page. Enter in all the details required, including the device number, and click register. You will now be able to control your heating through the mystrataheat.com webpage.

ERROR SYMBOLS

• Not connected to Wi-Fi
• Try to reconnect to the Wi-Fi again. Go to menu, settings and network and re-enter your password. If you still cannot connect to your Wi-Fi network see the troubleshooting page in this manual or contact LATICRETE at 203.393.0010 ext 235.

Not connected to STRATA_HEAT™ server
Ensure you have visited mystrataheat.com and registered your STRATA_HEAT Wi-Fi Thermostat’s device number. To find your device number press menu, settings, advanced settings, about and info. Log into mystrataheat.com, register a location and then register a room. Enter in all details requested including device number and click register. You will now connect to the server. If after registering the symbol is still displayed please see the troubleshooting page in this manual or contact LATICRETE at 203.393.0010 ext 235.

MANUAL SETUP
If you skip Step 2 – Set a Wi-Fi Network, you can manually configure your thermostat rather than using online setup. The steps are detailed below:

• Language – Select your chosen language.
• Set Wi-Fi Network – Skip this Step to continue Manual Setup.
• System Type – Select your chosen heating system and enter correct wattage you have connected. Wattage ratings of the heaters can be found in the heater manual or online at laticrete.com.
• Set time – Manually set time.
• Set date – Manually set date.
• Set daylight savings – Set Europe, N.America, Australia or switch off.
• Temperature format – Set the format as degrees Celsius or Fahrenheit.
• Home screen style – Set your home screen style.
• Background image – Set your background style.
• Display brightness – Set the display and standby brightness.
• Audio feedback – To turn the touch sounds when making a selection ON/OFF.
• Heating target – Control the heating via air or floor sensor.
• Heating limits – Delicate floor coverings such as vinyl, carpet and laminate must be limited to 81°F (27°C). Tile floors can be set to a maximum of 104°F (40°C).
• Cost setting – Select the rate you are on with your energy provider and enter cost per kWh.
• Program setting – Select a preset program, set a fixed temperature or set your own custom program.
• Setback temperature – The setback temperature is the temperature you set for periods where you would like a lower temperature or no heating.

TECHNICAL SPECIFICATIONS

NOTE: All cables and connections must be carried out by a qualified electrician and must conform to the local electrical code. Conduits are only required where it is mandated by state or provincial code. Please refer to local electrical code for compliant applications.

GROUND FAULT CIRCUIT INTERRUPTER (GFCI)
The GFCI feature is used to detect any leakage of current from your heating system. During a ground fault the two lines of the load will be cut off. Once your thermostat is installed and connected to a power supply you can test the GFCI function by increasing the set temperature until heating is on – the heating up icon( ) will be illuminated – and pressing the “TEST” button. If your test is successful you will see the GROUND FAULT screen and you will need to hold “cancel” for 3 seconds in order to restore heating operation. However if the thermostat detects that one of the relays has FAILED to open correctly you will see the CONTROL FAULT screen and the TEST LED will illuminate. In the following circumstances you should immediately isolate the power supply to the thermostat and contact LATICRETE customer service:

• Press the TEST button when heating is on (the heating up icon( ) will be illuminated) and the screen does not display GROUND FAULT or cut power to the load.
• The thermostat shows the GROUND FAULT screen during normal operation.
• The thermostat shows the CONTROL FAULT screen.

FAQS

Q. HOW DOES THE STRATA_HEAT™ WI-FI THERMOSTAT CONNECT TO THE INTERNET?
A. It connects through Wi-Fi to your router. You will find your network on the screen and enter the password like you would on a smartphone.

Q. WHAT TYPE OF SECURITY IS USED WITH MY DATA?
A. The MySTRATAHEAT servers communicate using AES128 encryption with SHA256 hashing. mystrataheat.com is protected using SSL technology – the same type used with online banking.

Q. DOES THE STRATA_HEAT WI-FI THERMOSTAT WORK OVER 3G?
A. Both your STRATA_HEAT™ Wi-Fi Thermostat and the device you are using to control it (iPad, smartphone, laptop etc.) need to be connected to the internet. They do not need to be connected to the same Wi-Fi network. For example, your STRATA_HEAT Wi-Fi Thermostat can be connected to your home internet network and your smartphone can be connected to a different 3G network while you’re out and you’ll be able to control your STRATA_HEAT Wi-Fi Thermostat remotely.

Q. HOW DO I ADD A CUSTOM BACKGROUND?
A. On the home page of mystrataheat.com, click the cog for ‘Room Settings’. Scroll to the bottom for custom background. Here you can upload an image. This can take approximately 10 minutes for the thermostat to upload. To change the background from your STRATA_HEAT Wi-Fi Thermostat, select menu, settings and then go to display & audio. Go to background and choose uploaded.

WI-FI TROUBLESHOOTING
Network icon with ‘X’ displayed on screen

CHECK YOU ARE USING A WPA2 PASSWORD FORMAT?
Check you are using a WPA2 password format on your network. WEP is an outdated password format that is no longer considered secure – the STRATA_HEAT™ Wi-Fi Thermostat will not connect using a WEP password format. For details on how to change your password format please contact your Internet supplier or router manufacturer. LATICRETE cannot advise on specific router types due to the varied range available.

CHECK YOU ARE ON 2.4GHZ BAND?
Check if you are on a 2.4ghz band or a 5ghz band. The STRATA_HEAT Wi-Fi Thermostat will only connect using 2.4ghz Wi-Fi and not 5.0ghz Wi-Fi. You will need contact your ISP to check which band your Wi-Fi is set to.

MY PASSWORD IS WPA2, MY WI-FI IS ON 2.4GHZ BAND BUT MY STRATA_HEAT™ WI-FI THERMOSTAT STILL WON’T CONNECT TO THE INTERNET?
If the previous steps have been checked and verified then “power cycle” the thermostat. There are 2 screws to the left and right of the standby button, unscrew and remove the front fascia. Leave for 10-15 seconds and reattach and try and connect to your Wi-Fi Network If you still cannot connect to a Wi-Fi Network set your smartphone up as a mobile hotspot. See if the STRATA_HEAT Wi-Fi Thermostat will detect the phones mobile hotspot and connect to its network. If it finds the mobile hotspot and not your home Wi-Fi Network then you may have poor signal strength and this may be the reason the STRATA_HEAT Wi-Fi Thermostat cannot connect.

CONNECTION TROUBLESHOOTING
Network icon with ‘!’ displayed on screen

I’VE REGISTERED AN ACCOUNT AND MY STRATA_HEAT WI-FI THERMOSTAT STILL HAS AN ‘!’ ON THE SCREEN
“Power cycle” the thermostat. There are 2 screws to the left and right of the standby button, unscrew and remove the front fascia. Leave for 10-15 seconds and reattach and try and connect to your Wi-Fi Network.

I HAVE REGISTERED AN ACCOUNT AND MY STRATA_HEAT WI-FI THERMOSTAT AND I HAVE THE LATEST SOFTWARE BUT STILL HAVE AN ‘!’ ON THE SCREEN.
If the “power cycle” did not work, log into your account on mystrataheat.com, click the cog for room settings, scroll to the bottom of the page, and click Delete Room. Now re-register the device as you did previously.

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

• this device may not cause harmful interference, and
• this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio TV technician for help.

Caution: To maintain compliance with the RF exposure guidelines, place the unit at least 8″ (20 cm) from nearby persons.

IC Statement
This device complies with Industry Canada Licence-exempt RSS-247. Operation is subject to the following two conditions:

• This device may not cause interference, and
• This device must accept any interference, including interference that

LATICRETE

• International, Inc.
• One LATICRETE Park North, Bethany, CT 06524-3423 USA
• 1.800.243.4788
• +1.203.393.0010
• www.laticrete.com

REFERENCE:

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LATICRETE 5C-F8-A1-5F-17-5B-2C6 Strata Heat Wi-Fi Thermostat Setup Guide

LATICRETE 5C-F8-A1-5F-17-5B-2C6 Strata Heat Wi-Fi Thermostat Setup Guide