North American emissions compliance
United States
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Warning (Part 15.21)
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Canada
This Class (B) digital apparatus meets all the requirements of the Canadian Interference-Causing Equipment Regulations.
Industry Canada Statement(s)
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:
Location considerations
For networked models, locate the TEC3000 Series Thermostat Controller:
For wireless models, also locate the thermostat controller:
For integrated PIR models, make sure that the thermostat controller is located centrally, where occupant movement is frequent. Ensure that the unit is not blocked by a plastic tamper-resistant enclosure (such as the GRD10A-608). The plastic enclosure blocks the occupancy sensing capability. The use of insulating foam pads is necessary for installations where wiring passes through the wall to the thermostat. For wireless models, the effective transmission range and distance for indoor applications vary because of wireless signal absorption and reflection due to metal obstructions, walls or floors, and furniture that is found in building interiors.
Table 1: Indoor line-of-sight transmission ranges ZFR182x
Range type | Transmission distance | |
WNC Coordinator Router, ZFR Pro Router/Repeater | TEC3000 Wireless Thermostat Controller | |
Recommended | 50 ft (15.2 m) | 50 ft (15.2 m) |
Line of sight, maximum | 250 ft (76.2 m) | 100 ft (30 m) |
Note: For more details on using ZFR Pro Series communication devices, refer to the WNC1800/ZFR182x Pro Series Wireless Field Bus System Technical Bulletin (LIT-12012356).
Table 2: Indoor line-of-sight transmission ranges ZFR183x
Range type | Transmission distance | |
WRG Coordinator Router, ZFR Pro Router/Repeater | TEC3000 Wireless Thermostat Controller | |
Recommended | 250 ft (76.2 m) | 250 ft (76.2 m) |
Line of sight, maximum | 1000 ft (308.4 m) | 1000 ft (308.4 m) |
Note:
Important: ZFR182x Pro Series Wireless System compatible TEC30xx-1x-000 models and ZFR183x Pro Series Wireless System compatible TEC31xx-1x-000 models are not compatible with each other and cannot be used under the same PAN ID (network address).
Figure 1: Thermostat controller shown with an occupancy sensor, dimensions, in. (mm)
Wiring
About this task: When you replace an existing thermostat controller, remove and label the wires to identify the terminal functions.
Risk of Electric Shock
Disconnect the power supply before making electrical connections to avoid electric shock.
Risk of Property Damage
Do not apply power to the system before checking all wiring connections. Short-circuited or improperly connected wires may result in permanent damage to the equipment.
Important: Make all wiring connections in accordance with local, national, and regional regulations. Do not exceed the electrical ratings of the TEC3000 Series Thermostat Controller.
Important: Use correct ESD precautions during installation and servicing to avoid damage to the electronic circuits of the thermostat controller.
To wire the thermostat controller, complete the following steps:
Important: If the display is dirty, gently wipe it clean with isopropyl alcohol or ethyl alcohol. Do not scrub hard as to avoid damaging the surface. Do not use other cleaners such as water, ketones, and aromatic solvents, since they may damage the polarizer.
Notes:
Terminal identification
Table 3: Terminal identification (See Wiring diagrams for details)
Wiring diagrams
See Table 3 for terminal identification.
Terminal label | Function | ||
TEC3012, TEC3013, TEC311x Floating FC/ VAV and On/ Off FC1 | TEC3312, TEC3313 Floating FC/ VAV and On/ Off FC1 | TEC3612, TEC3613 Floating FC/ VAV and On/ Off FC1 | |
24 V | 24 VAC hot from transformer | ||
FAN H | Fan high | ||
FAN M | Fan medium | ||
FAN L | Fan on: single-speed, variable-speed, Fan low: multi-speed | ||
AUX | Auxiliary binary output | ||
AUX | Auxiliary power input | ||
HC/TRI2 | Cool or heat valve output common | ||
COM | 24 VAC common from transformer | ||
CLG O | Cool open (Floating), Cooling NC (On/Off), Triac | ||
CLG C | Cool close (Floating), Cooling NO (On/Off), Triac | ||
HTG O | Heat open (Floating), Heating NC (On/Off), Triac | ||
HTG C | Heat close (Floating), Heating NO (On/Off), Triac | ||
RSEN | Configurable analog input 1 | ||
COS | Configurable analog input 2/Changeover binary switch input | ||
VSF | Variable speed fan command, configurable 0 VDC to 10 VDC range | ||
BI-2 | Configurable binary input 2 | ||
BI-1 | Configurable binary input 1 | ||
NET+ | n/a | Not connected | Field bus+/ N2+ |
NET- | n/a | Not connected | Field bus-/ N2- |
NET COM | n/a | Not connected | Isolated common for field bus |
Figure 5: Low-side switching on/off wiring diagram
Figure 6: High-side switching on/off wiring diagram
Figure 7: Low-side switched floating wiring diagram
Figure 8: High-side switched floating wiring diagram
Figure 9: Floating control (pressure-dependent VAV)
Important: Table 7 provides a full list of TEC3000 menu settings. Refer to TEC3000 Series On/Off or Floating Fan Coil Thermostats Installation Guide
(LIT-12013161) for step-by-step instructions on how to access and adjust the more commonly used menus.
Overview
About this task:
Figure 18 shows the thermostat controller home screen in both the light and dark themes in heating mode. You can customize it to show or hide various elements from the occupant. See Table 4 for a listing of the touchscreen icons. When screen customization is used in conjunction with a passcode, the building owner can control which options the occupant can access and adjust.
important: If lockout levels are used, some icons are hidden. Table 5 provides details of these levels. To switch between the modern, classic, light, and dark themes, complete the following steps:
Result
Multiple pages are available on the display. The page that you currently view is emphasized with a filled dot. The other available page is displayed as an empty dot. In the modern theme, the cooling, or blue, and heating, or orange, circles show whether the cooling or heating mode is active.
Figure 19: Thermostat controller home screen in cooling mode (left) and heating mode (right)
Customizing the home screen
About this task:
Customizing the Home screen settings includes:
You can also show or hide these items on the Home screen:
To customize the Home screen, complete the following steps:
Touchscreen icons
Table 4 describes the touchscreen icons on the home screen. Press and release a touchscreen icon to activate the TEC. Additional touchscreen icons appear based on the menu, and those icons are also described in Table 4.
Table 4: Touchscreen icons
You can select from three different levels of access at the local display to manage functionality through the supervisory controller. This lockout is independent of any display or passcode settings. The existing temporary occupancy capability is unaffected by this feature. User lockout hides the icons that are not operable. The lockout levels are described in Table 5.
Table 5: User lockout levels
Lockout level | Capability |
State 0 | Provides full access to home screen display adjustments and icons (default). |
State 1 | Hides the Menu icon. |
State 2 | Only allows the screen to trigger temporary occupancy. Menu, Unit Power, the Up and Down arrows, and Run/Hold are hidden. |
Using the USB port
Use the USB port to quickly and easily load firmware upgrades, back up the current settings, and restore settings to the TEC3000 by using a USB drive. The TEC3000 can recognize eight configuration files or firmware package files. The USB drive format must be FAT or FAT32. The drive cannot be in NTFS format or USB 3.0. If you are upgrading firmware or copying configuration files, you need the passcode if one has been set up. Do not remove the USB drive until the firmware upgrade is complete. The TEC3000 may restart and go offline to the NAE after a firmware upgrade. The upgrade takes approximately three minutes.
Configuring the thermostat controller
Use the Menu icon on the home screen to access and change the basic operating parameters of the thermostat controller. During normal operation, press the Menu icon once to access the following parameters:
Installer configuration menu
The thermostat controller comes from the factory with default settings for all configuration parameters. Before any outputs turn on, the controller must be configured for the equipment connected. You need to start from the home screen to perform any of the following tasks.
Screen reset
The current screen returns to the home screen and turns off if the current screen is not touched for 3 minutes. Touch the screen to turn it on again. To disable the screensaver option, press Display Settings and set Enable Display Timeout to No.
Selecting the unit type
There are three unit types. They are:
By default, the thermostat controller is configured for four-pipe fan coil mode.
Selecting the heating and cooling device type
By default, the thermostat is configured for On-Off (2-position) control. This can be changed to Floating (Incremental) mode when the Unit Type is not set to VAV. For VAV mode, only floating actuators are supported and this option is unavailable. When in Floating mode, the Actuator Stroke Time must also be set to match the equipment.
Configuring the supply fan – fan coil only
On two-pipe or four-pipe fan coil units, three different types of supply fans are supported. These are single-speed fans, multi-speed fans up to three discrete speeds, and VSF using a 0 VDC to 10 VDC control signal and an optional binary on/off command.
Note: Fan control is not available in VAV mode.
For multi-speed fan control, you can adjust the point when the medium or high speed turns on. The fan speed is based on the user-configurable value of the temperature differential from the setpoint. By default, the Medium Fan On Diff Sp is set to 1.5, the Medium Fan Off Diff Sp is set to 0.5, the High Fan On Diff Sp is set to 2, and the High Fan Off Diff Sp is set to 1. For VSF control, the output is configurable for any range between 0 VDC and 10 VDC. The parameters are Start Voltage, Full Speed Voltage, and Minimum Command. Start Voltage is the voltage output at which the fan begins running, and Full Speed Voltage is the voltage output at which the fan reaches full speed. Minimum Command is the percentage of the range between the Start Voltage and the Full Speed Voltage. The fan does not go below the minimum command when the fan is turned on. By default, the Start Voltage is 2 VDC, the Full Speed Voltage is 10 VDC, and the Minimum Command is 20%.
When the variable speed fan is off, the FAN L binary output is off and the voltage at the VSF output is 0 VDC. When the fan turns on, the FAN L binary output turns on and the voltage at the VSF output begins controlling the fan. When the VSF is configured for reverse acting mode, when the Start Voltage is above Full Speed Voltage, the VSF output is set to 10 VDC or the Start Voltage minus 1 VDC, whichever value is the lesser, when the fan is turned off.
Setting the Control mode
The Control Mode informs the controller to run in Cooling only, Heating only, or Automatic mode, based on the temperature in the zone relative to the heating and cooling setpoints. Control Mode does not override equipment lockouts or changeovers.
Setting the Fan mode – fan coil only
The Fan mode informs the controller how to handle the fan. There are two options for fan configuration: a Fan mode available to the installer through the menu system, and a fan override available as an option to the end user from the Fan icon on the home screen. See Customizing the home screen for information about enabling and disabling end-user controls. The Fan Mode available to the installer depends on the fan type. The following options are provided for single-and variable-speed fans:
The following Fan mode options are provided for multi-speed fans
The Fan Override icon on the home screen depends on the fan type. The following options are provided for single- and variable-speed fans
The following Fan Override options are provided for multi-speed fans
Configuring the zone space or equipment size – units configured with floating actuators, multi-speed fans, and variable-speed fans only
With non-binary outputs, the TEC3000 is configured by default to have a slower temperature response for larger zones with normal-sized equipment. In installations with small zones and oversized equipment, set the Equipment Size parameter to Oversized.
Changeover
Pressure-Dependent VAV systems and two-pipe fan coils require changeover detection in order to switch seasonal operation between heating and cooling modes. The TEC supports the following methods for changeover: automatic changeover using an analog sensor (thermistor), automatic changeover using a binary switch, or remote changeover from a BAS and manual changeover. For automatic changeover, a supply temperature sensor or switch must be connected to the Changeover Sensor (COS) input of the TEC. Changeover Mode must be set to Auto, and Supply Temp Type must be set for Analog Sensor, Cooling N.C. (cooling when the switch is closed), or Heating N.C. (heating when the switch is closed). When you use an analog sensor, you can adjust the changeover setpoint. The changeover logic applies a 10°F differential to the setpoint. The system switches to the cooling mode when the temperature drops below the changeover setpoint and remains in cooling mode until the measured temperature has risen 10 degrees above the changeover setpoint.
Ensure that the Supply Temp type is set to Analog Sensor. The Changeover Mode is also exposed to the BAS through the CGOVR-MODE and can be commanded from the BAS. On two-pipe or VAV systems without an automatic changeover, or on four-pipe systems, you can use RSEN or COS as a monitor-only point for reading an analog sensor. By setting the controller in four-pipe mode, or selecting Heating or Cooling for Changeover Mode, the controller defaults to the monitor-only mode for RSEN or COS and exposes the value to the network as the supply temperature.
Dehumidification control
The TEC3000 controller supports dehumidification control on fan coil devices under three configurations:
Dehumidification operates when the zone humidity increases above the humidity setpoint and the controller is in a satisfied state with no active call for cooling or heating and when the chilled water temperature
is low enough to provide dehumidification. When dehumidification is active, the cooling device controls to the humidity setpoint, and the heating device reheats the zone in order to keep the temperature at the setpoint. When in dehumidification mode, the multi-speed or variable-speed fan operates at the appropriate speed to maintain a balance between maximizing condensation and moisture removal and keeping the zone from overcooling.
Temperature setpoints
The thermostat controller provides a flexible setpoint configuration to give power to the building owner while being easy to use by the occupant. In addition to a simple up/down offset adjustment on the home screen for the occupant, there are six temperature setpoints on the TEC. The six temperature setpoints are Cooling and Heating setpoints for Occupied, Unoccupied, and Standby modes.
Note: The TEC enforces a 2-degree deadband between heating and cooling setpoints. If a setpoint violates this standard (for example, the cooling setpoint is set to 70 with a heating setpoint already set to 70), the opposing setpoint is modified to comply with this deadband (in the previous example, the heating setpoint would automatically change to 68). The four modes of setpoint operation are described in Table 6.
Table 6: Setpoint operation
Mode of setpoint operation | Details |
Occ Setpoint Select = Setpoint Offset andHeat Cool Setpoint Mode = Individual Setpoints | This is the default mode and the original mode of operation that the TEC was released with (the next three modes are new). In this mode, the TEC has a heating setpoint and a cooling setpoint. There is a common Setpoint Offset (warmer/ cooler adjust) that is applied to each setpoint simultaneously. The range of setpoint adjustment is two-fold: |
• There are large constant ranges bounding the individual heating and cooling setpoints. • There is also a smaller configurable range limit set to the Setpoint Offset point (Control Setup > General > Max Setpoint Offset). | |
Occ Setpoint | In this mode, the TEC has a heating |
Select = Min and | setpoint and a cooling setpoint. |
Max Setpoints | Each setpoint has a configurable |
andHeat Cool | range (Setpoints > Min Cooling |
Setpoint Mode | Setpoint, Max Cooling Setpoint, |
= Individual | Min Heating Setpoint, and Max |
Setpoints | Heating Setpoint). The configurable range values are bounded by the |
larger constant bounds used in | |
Setpoint Offset mode and are | |
constrained in the following manner: | |
Min must be below Max and Heating | |
must be below Cooling, so in order | |
from least to greatest, the values are: | |
Min Heating Setpoint, Max Heating | |
Setpoint, Min Cooling Setpoint, and | |
Max Cooling Setpoint. | |
Occ Setpoint | In this mode, the TEC has one |
Select = Setpoint | setpoint, Common Setpoint, for |
Offset andHeat | heating and cooling. There is also a |
Cool Setpoint | common Setpoint Offset (warmer/ |
Mode = Common | cooler adjust) that is only applied to |
Setpoint | Common Setpoint. Otherwise, this setting works the same as when Occ |
Setpoint Select = Setpoint Offset and | |
Heat Cool Setpoint Mode = Individual | |
Setpoints. | |
Occ Setpoint | In this mode, the TEC has one |
Select = Min and | setpoint, Common Setpoint, for |
Max Setpoints | heating and cooling. There is a |
andHeat Cool | configurable range for Common |
Setpoint Mode | Setpoint, Min Setpoint, and Max |
= Common Setpoint | Setpoint. |
Scheduling (for all models)
The occupancy schedule comes from either the weekly scheduler built into the TEC or as input from the BAS. The Schedule Source must be selected to tell the controller where to read the occupancy source from.
Setting the local schedule
A weekly occupancy schedule with up to four occupancy events for each day can be set locally on the TEC and operate independently of a supervisor. See Scheduling (for all models) to ensure the schedule source is set to Local.
Important: Internally, the TEC3000 uses a BACnet schedule where daily schedules are independent of the previous and next days. The default occupancy of the TEC3000 from the factory is set to Occupied. As a result, a daily event at 12:00 AM must be scheduled if you do not want the controller to transition to Occupied Mode at midnight.
The TEC supports a manual override of all other schedule sources (for example, Schedule, Occupancy BI, and temporary occupancy).
Enabling optimal start
The TEC supports an advanced optimal start algorithm. The algorithm works in conjunction with a local schedule to pre-heat or pre-cool the zone before scheduled occupancy periods begin, in order to bring the zone to the required occupied setpoint when the scheduled occupancy period begins. Occupant comfort is ensured while automatically minimizing energy usage. This algorithm creates a model of the zone being controlled and automatically determines when to start the equipment before the scheduled transition to Occupied. The start time automatically adjusts daily to minimize the time between reaching the setpoint and entering the Occupied state.
Note: Optimal Start does not work when the schedule source is set to External.
Enabling the motion sensor (TEC3xx3 Models)
On models with integral motion sensing capability, the motion sensor is enabled with a default timeout of 15 minutes from the last detection of motion in the zone. On models without an integrated sensor, the default timeout is still 15 minutes, but it only is applied when one of the two configurable binary inputs is set to be a motion sensor (see TEC3000 Series On/Off or Floating Fan Coil Thermostats Installation Guide LIT-12013161 for information about configuring the binary inputs). To disable motion sensing capabilities, set the Motion Sensor Timeout to 0 minutes.
Scheduled circulation
You can schedule to run your fan for a minimum duration per hour in order to maintain circulation in a space. If the minimum hourly fan runtime is not exceeded as part of normal HVAC operation, the fan turns on at the end of the hour for the length of time required to fulfill the minimum hourly run time. The fan runtime calculation includes runtime initiated when the Fan Mode is set to On and other overrides. The fan does not turn on if the fan runtime is already longer than the minimum hourly fan runtime. When you enabled the Scheduled Circulation Only When Occupied setting, the fan does not turn on at the end of the hour to fulfill the minimum runtime unless the occupancy state is set to Occupied.
In the following table, the * indicates that the menus depend on your configuration.
Table 7: Menus and submenus
Level 1 | Level 2 | Level 3 |
Setpoints | Dehumidification | Dehumidification |
Cooling Valve Minimum Position* | ||
Cooling Valve Starting Position* | ||
Heating Valve Starting Position* | ||
Coil Tempering Time* | ||
Dehumidification Overcool Limit* | ||
Chilled Water Supply Temperature Setpoint* | ||
Temperature | Occupied Cooling | |
Occupied Heating | ||
Unoccupied Cooling | ||
Unoccupied Heating | ||
Standby Cooling | ||
Standby Heating | ||
Occ Setpoint Select | ||
Heat Cool Setpoint Mode | ||
Max Heating Setpoint* | ||
Min Heating Setpoint* | ||
Max Cooling Setpoint* | ||
Min Cooling Setpoint* | ||
Max Setpoint* | ||
Min Setpoint* | ||
Scheduling | Schedule Options | |
Set Schedule | ||
Optimal Start Enable | ||
Temp Occ Duration | ||
Motion Sensor Timeout | ||
Manual Occupancy Mode | ||
Schedule Source |
Level 1 | Level 2 | Level 3 |
Display Settings | Passcode Enabled | |
Passcode* | ||
Brightness Setting | ||
Enable Backlight Timeout | ||
Units | ||
Time | ||
Time Zone | ||
Set Time Format | ||
Date | ||
Set Date Format | ||
Language | ||
Show Fan Button on Home | ||
Show Temp on Home | ||
Show Humidity on Home | ||
Show Off Button on Home | ||
Show Hold Button | ||
Show Setpoint on Home | ||
Show Alarms on Home | ||
Show Occ Status | ||
Show Unit Status | ||
Show Date/Time |
Level 1 | Level 2 | Level 3 |
Setup | General Setup | Control Mode |
Unit Enable | ||
Fan Mode* | ||
Max Setpoint Offset | ||
Fan On Delay* | ||
Fan Off Delay* | ||
Frost Protection | ||
Dehum Enable* | ||
Unocc Dehum Enable | ||
Dehumidification Sequence Mode* | ||
Aux Mode | ||
Load Shed Rate Limit | ||
Load Shed Adjust | ||
Fan Alarm Delay | ||
Fan Alarm Action* | ||
Fan Alarm Reset* | ||
Fan Runtime Limit | ||
Fan Runtime Reset* | ||
Supply Air Temperature Alarm Offset | ||
Supply Air Temperature Alarm Delay* | ||
Unocc Low Speed Fan | ||
Scheduled Circulation Enable | ||
Scheduled Circulation Only when Occupied | ||
Mininum Hourly Fan Runtime | ||
Variable Speed Fan Circulation Setpoint* | ||
Multi-speed Fan Circulation Setpoint* | ||
Input Setup | BI1 Config | |
BI2 Config | ||
Supply Temp Type* | ||
Supply Temp Sensor* | ||
Supply Temp Offset* | ||
Zone Temp Sensor | ||
Zone Temp Offset | ||
Humidity Offset | ||
Reset Sensors | ||
For networked models: Zone Temp Alarm Enabled | ||
For networked models: Zone Temp Low Limit | ||
For networked models: Zone Temp High Limit |
Level 1 | Level 2 | Level 3 |
Setup (continued) | Tuning Setup | Temp Control Setup |
Reset PID Tuning | ||
Deadband* | ||
Auto Economizer Tuning | ||
Heat Prop Band* | ||
Heat Integral Time* | ||
Heat Process Range* | ||
Heat Saturation Time* | ||
Heat Time Constant* | ||
Heat Process Dead Time* | ||
Heat Period* | ||
Cool Prop Band* | ||
Cool Integral Time* | ||
Cool Process Range* | ||
Cool Saturation Time* | ||
Cool Time Constant* | ||
Cool Process Dead Time* | ||
Cool Period* | ||
Equipment Size | ||
Network Setup | FC Comm Mode | |
BACnet Instance ID* | ||
For networked models: N2 Address* | ||
BACnet Address* | ||
For networked models: MSTP Baud Rate* | ||
BACnet Encoding Type | ||
BACnet/MSTP Communication Mode | ||
For wireless models: Pan ID |
Level 1 | Level 2 | Level 3 |
Equipment Setup | General | Unit Type |
Htg/Clg Device Type* | ||
Actuator Stroke Time* | ||
Cooling Min On Time* | ||
Cooling Min Off Time* | ||
Heating Min On Time* | ||
Heating Min Off Time* | ||
Unoccupied Off Delay | ||
Reheat Min On Time* | ||
Reheat Min Off Time* | ||
Supply Fan | Supply Fan Type* | |
Start Voltage* | ||
Full Speed Voltage* | ||
Minimum Command* | ||
Medium Speed On Cmd* | ||
High Speed On Cmd* | ||
Medium Fan On Diff SP* | ||
Medium Fan Off Diff SP* | ||
High Fan On Diff SP* | ||
High Fan Off Diff SP* | ||
Reheat | Reheat Installed | |
Reheat Min Damper Pos* | ||
Reheat Fan Required* | ||
Changeover | Changeover Mode* | |
Supply Temp Type* | ||
Changeover Setpoint* | ||
Supply Temp Sensor* | ||
Supply Temp Offset* |
Level 1 | Level 2 | Level 3 |
Trend | EFF-ZNT | |
EFF-SETPOINT | ||
EFF-ZNH | ||
B1 Status | ||
B2 Status | ||
EFF-OAT | ||
EFF-SAT | ||
FANSPD-S | ||
CLG1-C | ||
CLG2-C | ||
HTG1-C | ||
HTG2-C | ||
OAD-O | ||
HTG-O | ||
CLG-O | ||
System Status | Occupancy Source | |
Unit Status | ||
Supply Air Temperature | ||
Changeover State | ||
Zone Temp Source | ||
Control Status | Cooling % Command | |
Heating % Command | ||
Reheat % Command | ||
Cool Stage 1 | ||
Heat Stage 1 | ||
Reheat Stage 1 | ||
Fan % Command | ||
Fan | ||
Controller Info | Model Name | |
Software Version | ||
Unit Name | ||
Device Name | ||
Device Description | ||
Commissioning | Supply Air Temperature | |
Heat Command | ||
Cool Command | ||
Supply Fan | ||
Aux |
Level 1 | Level 2 | Level 3 |
Update | View Version | |
Load Firmware | ||
Restore* | ||
Backup* | ||
For wireless models: Network Status | Radio Code Version | |
Radio PAN ID | ||
Active Channel | ||
Signal Strength | ||
Connection Status | ||
Network State | ||
IEEE Address | ||
Short Address |
Table 8: Fault list
Faults | Probable causes | Solutions |
Remote Zone Temp Fail | The External Zone Temperature sensor has been disconnected or has failed. | 1. Check the wiring of the sensor. 2. If intentionally disconnected, reset sensors through the menu. 3. If the problem persists, order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Supply Temp Fail | The External Supply Temperature sensor has been disconnected or has failed. | 1. Check the wiring of the sensor. 2. If intentionally disconnected, result fault by entering the menu, enter Control Setup, and select Inputs to reset the sensors. 3. If the problem persists, order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Internal Sensor Fail | An internal sensor has failed on the TEC. | Order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Dehum Unavailable | Dehumidification is unavailable because the zone humidity sensor has failed or the humidity reading is not reliable. | 1. If the source of zone humidity was a BAS, check the BAS to ensure that it is still online and is providing the TEC with the humidity reading. If removal of the BAS mapping was intentional, reset the sensors through the menu. 2. (For all models) If the problem persists, order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Service | Equipment connected to the BI configured for a Service alarm triggers the alarm. | Service the equipment by way of the manufacturer’s recommendation. |
Dirty Filter | Equipment connected to the BI configured for a Dirty Filter alarm triggers the alarm. | Replace the filter in the equipment as explained in the manufacturer’s instructions. |
Faults | Probable causes | Solutions |
Calibration Corrupt | Factory calibration data is lost or is not installed. | Order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Changeover Fail | The Supply Temperature Sensor is not installed, has failed, or has been disconnected and the TEC can no longer detect changeover mode to cool or heat. | Follow the same steps as Supply Temp Fail alarm. |
Zone Temp Unreliable | All sources of zone temperature are unreliable, including the onboard sensor. | Order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Open Window | The switch connected to the BI configured for Open Window senses that the window is opened, and control has shut down. | 1. Close the window to resume control. 2. Check sensor functionality with an ohmmeter, and verify the wiring to the TEC. 3. Order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Fan Lock | The switch connected to the BI configured for Fan Lock did not sense airflow within 10 seconds of starting the fan, and control has been shut down. | 1. Inspect equipment to ensure fan functions. 2. Check sensor functionality with an ohmmeter, and verify wiring to the TEC. 3. Reset fault by entering the menu, selecting Fault Status, and selecting the Fan Lock. 4. Order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Humidity Unreliable | The zone humidity reading was reliable and has now failed. | 1. If the source of zone humidity was the onboard sensor, contact Johnson Controls product sales and support. 2. If the source of zone humidity was a BAS, check the BAS to ensure that it is still online and providing the TEC with the humidity reading. If removal of the BAS mapping was intentional, reset sensors through the menu. |
Controller Fault | The controller has detected an internal fault that it cannot recover. | Order replacement units and return the affected devices to Johnson Controls under the RMA program. |
An unknown error has prevented the controller from turning on. | Order replacement units and return the affected devices to Johnson Controls under the RMA program. | |
Touchscreen Unavailable | The touchscreen components fail to initialize. | 1. Reboot the controller. 2. If problems persist, order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Board Mismatch | The baseboard and CPU board are paired incorrectly. An error message appears on the TEC indicating the model number of the baseboard and CPU board. | Match the baseboard to its corresponding CPU board. |
Faults | Probable causes | Solutions |
Firmware Mismatch | The previous upgrade did not complete. | 1. Upgrade the TEC3000 to the latest released version. 2. Upgrade the TEC3000 to the current version again. |
The previous downgrade has not completed because the previous version is no longer supported. | Reboot the TEC3000 to clear the fault. | |
USB Malfunction | A USB drive has malfunctioned and drawn more than the maximum allowed current. | 1. Attempt to insert and use the USB drive again. 2. Try a new USB drive. 3. If problems persist, order replacement units and return the affected devices to Johnson Controls under the RMA program. |
Supply Fan Runtime Limit Extended | The Supply Fan Runtime exceeds the configured Supply Fan Runtime Limit. | 1. Service the Supply Fan. 2. Reset the Supply Fan runtime. |
Heating Ineffective | The Supply Air Temperature has not increased above the configured Supply Air Temperature Alarm Offset while heating has been active for at least the Supply Air Temperature Alarm Delay. | Verify that the heating elements on the rooftop are functioning correctly. |
Cooling Ineffective | The Supply Air Temperature has not decreased below the configured Supply Air Temperature Alarm Offset while cooling has been active for at least the Supply Air Temperature Alarm Delay. | Verify that the cooling elements on the rooftop are functioning correctly. |
Supply Fan Fault | The Supply Fan Status configured for either BI1 or BI2 has not proved within the configured Fan Alarm Delay. | 1. Verify that the Supply Fan is operating when turned on. 2. Verify that the Supply Fan Status wiring is connected correctly. |
Zone Temperature Too Cold | The Zone Temperature decreased below the configured Zone Temp Low Limit. | Verify that the TEC and the RTU heating are enabled and functioning. |
Zone Temperature Too Hot | The Zone Temperature increased above the configured Zone Temp High Limit. | Verify that the TEC and the RTU cooling are enabled and functioning. |
Table 9: Troubleshooting details
Symptom | Probable causes | Solutions |
The controller displays Idle with a Unit Status of Cooling Unavailable due to Changeover despite being above cooling setpoint, or with a status of Heating Unavailable due to Changeover despite being below the setpoint. | The two-pipe fan coil/VAV system does not have a changeover sensor and switch connected, or the sensor/switch has failed. | 1. Check the wiring of the supply temperature sensor/switch. 2. Verify that the changeover is set up correctly for the type of sensor attached (sensor or switch). |
The changeover temperature is sensing a hot supply, but the controller requests cooling. | 1. Verify that the supply is not in heating mode. If it is, nothing can be done from the TEC. 2. Check the wiring of the supply temperature sensor or switch. 3. Check the placement of the supply temperature sensor or switch. 4. Verify that the changeover is set up correctly for the type of sensor attached (sensor or switch). | |
Changeover temperature is sensing a cold supply, but the controller requests heating. | 1. Verify that the supply is not in cooling mode. If it is, nothing can be done from the TEC. 2. Check the wiring of the supply temperature sensor or switch. 3. Check the placement of supply temperature sensor or switch. 4. Verify that the changeover is set up correctly for the type of sensor attached (sensor or switch). | |
The controller displays Idle with a Unit Status of Cooling Unavailable due to Control Mode despite being above cooling setpoint, or with a status of Heating Unavailable due to Control Mode despite being below the setpoint. | The Control Mode is set to Cooling Mode, but the controller requests heating. | Change the Control Mode to Auto or Heating. |
The Control Mode is set to Heating Mode, but the controller requests cooling. | Change the Control Mode to Auto or Cooling. | |
The staged equipment shuts off above the cooling setpoint or below the heating setpoint when the PID is running on the TEC. If the unit is in On/Off Control mode, this does not apply. | The PID control algorithm minimizes overshoot and energy usage for the particular equipment and zone, and may cycle the equipment prior to reaching setpoint. | Expected behavior. |
The staged equipment cycles too rapidly or too slowly when the PID is running on the TEC. | The control band around the setpoint is determined by the minimum on/off times and is set incorrectly for the equipment, zone, or user preference. There is a tradeoff between reduced control band size and increased energy usage and equipment wear from increased cycling. | 1. Verify that equipment minimum on/off times are set correctly. 2. If the default deadband around the setpoint does not provide the required temperature control, set Temp Control Setup to Deadband Override and set the Deadband parameter to the preferred value. |
The controller provides an error when trying to upgrade firmware. | The firmware on the USB drive is below the minimum required version. Error code 1025. | Please use firmware version 3.0.2.xxxx (for networked models) or 2.0.2.xxxx (for wireless models) or higher. A reboot is required to clear the Firmware Mismatch fault that occurs. |
Symptom | Probable causes | Solutions |
The TEC3000 zone temperature does not change fast enough compared to the measured zone temperature from a verification device, such as a calibrated sensor. | The TEC3000 is configured by default for larger spaces with normal-sized equipment when a proportional device is active. | Select Control Setup >Tuning > Equipment Size > Oversized. |
The zone space temperature increases or decreases too much when the unit is active in unoccupied mode. | The heating and cooling equipment are too big for the unoccupied space. | Decrease the Unoccupied Off Delay parameter from 10 minutes to a more appropriate time for the equipment configuration. |
The controller provides an error when trying to back up settings. | The USB drive is defective. | Try a different USB drive. |
The controller provides an error when trying to restore settings from a backup. | The USB drive is defective. | Try a different USB drive. |
The Restore file is corrupt. | Try restoring a different backup file. | |
The Restore file is from an incompatible model TEC. | Ensure that the backup file being restored was from the same model TEC. | |
The controller is unable to access a USB drive. | The drive is formatted as NTFS or another unsupported format. The TEC supports file allocation table (FAT) (for networked models), FAT16 (for wireless models), and FAT32 (for all models) formats only. | Reformat the USB drive, or try a different USB drive with a supported format. |
The USB drive is defective. | Try a different USB drive. | |
The controller displays Board Mismatch. | The I/O board that the display board is currently attached to does not match the one that initially shipped with the display board. | Attach the display board to the correct I/O board. |
A hardware failure causes the two boards to incorrectly identify themselves. | Order replacement units and return the affected devices to Johnson Controls under the RMA program. | |
The controller displays Controller Fault. | An internal fault was detected and the controller was unable to recover. | Order replacement units and return the affected devices to Johnson Controls under the RMA program. |
The Bell icon is displayed on the TEC home page. | The fault has been detected on the TEC. | See Table 8 for TEC fault causes and resolution. |
Partial Restore Complete is displayed when trying to restore settings from a backup file. | Not all of the items in the backup file have been restored. This error can occur when a value is out of the minimum or maximum range in the backup file. It may also occur if there are inconsistencies in the reliability of a setting in the backup file and on the TEC device. | 1. Create a Backup file on a USB drive for the TEC that is showing the issue. 2. Edit the backup file created in the previous step on a PC to reflect the preferred settings. 3. Verify that the modified values are within minimum and maximum range in the backup file. 4. Restore the settings from the newly edited backup file on the TEC. |
The temperature displayed is lower than the actual room temperature. | Cold air drafts enter the back of the TEC. | Seal any holes behind the TEC to reduce drafts. |
Air is being forced through the TEC from a nearby vent. | Move the location of the TEC or change the venting to prevent air from being forced through the TEC. |
Symptom | Probable causes | Solutions |
For networked models, the Online icon does not appear for a networked controller. | There is incorrect field bus wiring. | Refer to the MS/TP Communications Bus Technical Bulletin (LIT-12011034). |
For wireless models, Supervisory Status = Offline | The supervisory controller is not communicating with the TEC. The TEC is not mapped to a JCI Supervisory System. The WNC or WRG Gateway is not communicating with the TEC. | 1. Map the TEC into a JCI Supervisory system. 2. Verify that the PAN’s WNC or WRG Gateway is online. 3. Add ZFR182x or ZFR183x Routers/Repeaters into the wireless system. |
Some icons are hidden. | Lockout levels are used or the icons are hidden due to the display settings. | See Table 5 for lockout levels and access details. |
The touchscreen is unresponsive. | You tap the display or touch the controller within 5 mm of the display when power is applied to the controller. | Reboot the controller. Do not interact with the controller until the home screen displays. |
You do not tap the touchscreen, but the display acts as if it is tapped, which causes the display to blink or toggle between screens. | ||
You need to tap the display at an offset from a touch point to activate the display. |
Note: For common MS/TP troubleshooting information, refer to the MS/TP Communications Bus Technical Bulletin (LIT-12011034).
TEC3000 Series On/off or Floating Fan Coil Thermostats technical
Table 10: TEC3000 Series Networked and Wireless On/off or Floating Fan Coil and Individual Zone Thermostat Controllers with Dehumidification Capability technical specifications
Specification | Description | |
Power requirements | 19 VAC to 30 VAC, 50/60 Hz, 4 VA at 24 VAC nominal, Class 2 or safety extra-low voltage (SELV) | |
USB port power rating | 120 mA to 250 mA current draw supported | |
Relay contact rating | On/off or floating control | 19 VAC to 30 VAC, 1.0 A maximum, 15 mA minimum, 3.0 A in-rush, Class 2 or SELV |
Fan relay output rating | 19 VAC to 30 VAC, 1.0 A maximum, 15 mA minimum, 3.0 A in-rush | |
Auxiliary output rating/triac output | 19 VAC to 30 VAC, 1.0 A maximum, 15 mA minimum, 3.0 A in-rush | |
Binary inputs | Dry contact across terminal COM to terminals BI1, BI2, or COS | |
Analog inputs | Nickel, platinum, A99B, 2.25k ohm NTC, 10k ohm NTC, 10k ohm NTC Type 3 across terminal COM to terminals R SEN or COS | |
Temperature sensor type | Local digital sensor | |
Wire size | 18 AWG (1.0 mm diameter) maximum, 22 AWG (0.6 mm diameter) recommended | |
MS/TP network guidelines | For wired models: Up to 100 devices maximum for each Metasys Supervisory Engine; 4,000 ft (1,219 m) maximum cable length. Refer to the MS/TP Technical Bulletin for the Metasys, FX, or Verasys® system installed. | |
For wireless models: Up to 100 devices maximum for each Metasys Supervisory Engine | ||
Wireless band (for wireless models) | Direct-sequence spread-spectrum 2.4 GHz ISM bands |
Specification | Description | |
Transmission power (for wireless models) | TEC30xx-1x-000 compatible with ZFR182x Pro Series | 10 mW maximum |
TEC31xx-1x-000 compatible with ZFR183x Pro Series | 100 mW maximum | |
Transmission range (for wireless models) | TEC30xx-1x-000 compatible with ZFR182x Pro Series | 50 ft (15.2 m) recommended indoor 250 ft (76.2 m) line of sight, maximum |
TEC31xx-1x-000 compatible with ZFR183x Pro Series | 250 ft (76.2 m) recommended indoor 1000 ft (304.8 m) line of sight, maximum | |
Temperature range | Backlit display | -40.0°F to 122.0°F (-40.0°C to 50.0°C) in 0.5° increments |
Heating control | 40.0°F to 90.0°F (4.5°C to 32.0°C) | |
Cooling control | 54.0°F to 100.0°F (12.0°C to 38.0°C) | |
Accuracy | Temperature | ±0.9F° at 70.0°F (±0.5C° at 21.0°C) typical calibrated |
Humidity | ±5% RH from 20% to 80% RH at 50°F to 90°F (10°C to 32°C) | |
Minimum deadband | 2F° (1C°) between heating and cooling | |
Occupancy sensor motion detection (occupancy sensing models) | Minimum of 94 angular degrees up to a distance of 15 ft (4.6 m); based on a clear line of sight | |
Ambient conditions | Operating | 32°F to 122°F (0°C to 50°C); 95% RH maximum, noncondensing |
Storage | -4°F to 122°F (-20°C to 50°C); 95% RH maximum, noncondensing | |
Compliance | BACnet International | BACnet Testing Laboratories™ (BTL) 135-2001 Listed BACnet Advanced Application Controller (B-AAC) |
United States | UL Listed, File E27734, CCN XAPX, Under UL60730 | |
Networked models: FCC Compliant to CFR 47, Part 15, Subpart B, Class B | ||
Wireless models: Transmission complies with FCC Part 15.247 regulations for low power unlicensed transmitters; transmitter identification FCC ID: OEJ-WRZRADIO (ZFR182x), OEJ-ZFRRADIO (ZFR183x) | ||
Canada | UL Listed, File E27734, CCN XAPX7, Under E60730 | |
Networked models: Industry Canada, ICES-003 | ||
Wireless models: Industry Canada (IC) RSS-210; Transmitter identification ZFR1810-1: IC ID: 279A-WRZRADIO (ZFR182x), 279A- ZFRRADIO (ZFR183x) | ||
Europe (for networked models only) | CE Mark – Johnson Controls declares that this product is in compliance with the essential requirements and other relevant provisions of the EMC Directive and the RoHS Directive. | |
Australia and New Zealand | RCM Mark, Australia/NZ Emissions Compliant | |
Shipping weight | Models without occupancy sensor | 0.75 lb (0.34 kg) |
Models with occupancy sensor | 0.77 lb (0.35 kg) |
The performance specifications are nominal and conform to acceptable industry standards. For application at conditions beyond these specifications, consult the local Johnson Controls office. Johnson Controls shall not be liable for damages resulting from the misapplication or misuse of its products.
Repair information
If the TEC3000 Series Thermostat Controller fails to operate within its specifications and replace the unit. For a replacement thermostat controller, contact the nearest Johnson Controls representative.
product Warranty
This product is covered by a limited warranty, details of which can be found at www.johnsoncontrols.com/buildingswarranty.
Software terms
Use of the software that is in (or constitutes) this product, or access to the cloud, or hosted services applicable to this product, if any, is subject to applicable end-user license, open-source software information, and other terms set forth at www.johnsoncontrols.com/techterms. Your use of this product constitutes an agreement to such terms.
Patents: https://jcipat.com
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Contact information
Contact your local branch office: www.johnsoncontrols.com/locationsContact Johnson Controls: www.johnsoncontrols.com/contact-us 2021 Johnson Controls. All rights reserved. All specifications and other information shown were current as of document revision and are subject to change without notice. www.johnsoncontrols.com
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