With your new thermostat, you can:
Need Help?
For assistance please visit http://yourhome.honeywell.com or call toll-free: 1-855-733-5465
Welcome
Congratulations on your purchase of a Honeywell Wi-Fi color touchscreen programmable thermostat. When registered to Honeywell’s Total Connect Comfort Solutions, you can remotely monitor and control the heating and cooling system in your home or business—you can stay connected to your comfort system wherever you go.
Honeywell’s Total Connect Comfort is the perfect solution if you travel frequently, own a vacation home, a business, or manage an investment property or if you are simply looking for peace of mind
Home use
Business use
Connecting to your Wi-Fi network
Note: The Register Online screen remains active until you complete registration and/or touch Done.
Note: If you touch Done before you register online, your home screen displays an orange alert button telling you to register. Touching that button displays registration information and an option to snooze the task.
Registering your thermostat online
– or –
Note: If you do not receive a response, check your junk mailbox or use an alternate e-mail address.
Note: These IDs are listed on the Register Online screen or on the Thermostat ID Card included in the thermostat package. The IDs are not case sensitive.
When the thermostat is successfully registered, the Total Connect Comfort registration screen will display a SUCCESS message. You can now control your thermostat from anywhere through your laptop, tablet, or smartphone.
Total Connect Comfort free app is available for Apple® iPhone®, iPad® and iPod touch® devices at iTunes® or at Google Play® for all Android™ devices.
Note: This thermostat will automatically update for daylight saving time (if observed in your area) and all date/time information is stored. If the thermostat is connected to Wi-Fi and registered to Total Connect Comfort, the current time is updated from the internet.
Setting the fan
Note: Touch Auto or On to temporarily override the programmed fan schedule
Setting system mode
Note: The Automatic and Emergency Heat system settings may not appear, depending on how your thermostat was installed.
Preset energy-saving schedules
This thermostat uses default Energy Saver settings that can reduce your heating/cooling expenses. To customize settings, see next page.
Note: To reduce costs, use the pre-set Energy Saver settings shown above.
Adjusting program schedules
Note: Touch Delete Period to eliminate any unwanted time period.
Note: Touch Fan Settings to customize fan settings for any time period
Overriding schedules: home use
Overriding schedules: business use
Viewing equipment status
Setting vacation hold: home use
This feature helps you save energy while you are away, and restores comfortable settings just before you return home.
Setting holiday/event schedules: business use
This feature helps you conserve energy when the workplace is unoccupied for special events and holidays.
Setting custom events: business use
This feature lets you customize temperature settings to be maintained during a specific event. You can set up an event for a specific date or day in a month. The thermostat resumes normal scheduling after the event.
Setting holiday schedule: business use
This feature lets you customize temperature settings to be maintained on specified national holidays. The thermostat resumes normal scheduling between selected holidays.
Setting holiday override: business use
This feature lets you customize temperature settings to be maintained from now until a specified date. The thermostat resumes normal scheduling on the date you select.
Note: The cool temperature can only be set higher than the unoccupied program setting and the heat temperature can only be set lower than the unoccupied program setting.
Initiating occupancy mode: business use
This feature keeps temperature at an energy-saving level until you touch Press to start occupancy. When you arrive, touch the button to maintain a comfortable temperature while the room is occupied. Touch the p or qbuttons to set the temperature or the Hold Until time. The temperature is maintained until the time you set. Temperature returns to an energy-saving level after the timer expires, or the “Occupied” period ends.
Customizing screen color
You can customize your thermostat display to match your décor.
Preference menu options let you select how the thermostat displays information or responds to certain situations.
Cleaning the thermostat screen
When you select the Clean Screen option, the screen is locked so you don’t accidentally change settings while you clean.
Note: Do NOT spray any liquid directly on the thermostat. Spray liquids onto a cloth, then use the damp cloth to clean the screen. Use water or household glass cleaner. Avoid abrasive cleansers.
Adjusting security settings
You can adjust security options to prevent unauthorized changes to system settings.
Note: If you choose to use a password for additional security, write it here for reference:
Smart Response Technology
This feature (home use only) allows the thermostat to “learn” how long the heating/cooling system takes to reach programmed temperature settings, so the temperature is reached at the time you set.
For example: Set the Wake time to 6:00 am, and the temperature to 70°. The heat will come on before 6:00 am, so the temperature is 70° by 6:00 am.
Note: Select Smart Response Technology in the Preferences menu (“Setting preferences” on page 14). The message “in recovery” is displayed when the system is activated before a scheduled time period
Pre-occupancy purge
This business use feature turns on the fan 1 to 3 hours before each “occupied” time period, to provide a comfortable work environment when you arrive.
Compressor protection
The thermostat keeps the compressor off for a few minutes before restarting, to prevent equipment damage. During this “off” time, the message “waiting for equipment” is displayed on screen.
Auto changeover
Note: Select Auto Changeover on the Heating and Cooling System Changeover screen under Advanced Preferences. See “Setting advanced preferences” on page 17.
Setting advanced preferences
You can change options for a number of system functions. Although many options, such as language and temperature indication settings are the same for all setups, others depend on the type of system you have.
Advanced Preferences Options (MENU > Preferences > Advanced Preferences)
Screen Title | Settings and Options |
Scheduling Options | Select Non-programmable or Programmable. Programmable uses default or customized programming to automatically raise and lower temperature settings for different times of day. |
Temperature Indication Scale | Select Fahrenheit or Celsius. |
Heating and Cooling System Changeover | Select Manual or Automatic. |
Number of Schedule Periods | Select 2 Periods Per Day or 4 Periods Per Day. (see page 7). |
Pre-occupancy Purge Duration * | Select how long the fan will run before each occupied period: Off, 1, 2, or 3 hours. |
Type of Override * | Select Standard to maintain the programmed periods or Initiate Occupancy to use energy-saving settings until a user presses Start Occupancy. |
Override Duration * | Select how long to maintain temperature during an override: 1-10 hours or No Limit. |
Advanced Preferences Options (concluded)
Screen Title | Settings and Options |
Early Recovery for Heating * | Select No to begin recovery on schedule or Yes to ramp up temperature early. |
Early Recovery for Cooling * | Select No to begin recovery on schedule or Yes to ramp down temperature early. |
Temperature Limits | Select the Minimum Cool and Maximum Heat Limit. |
Keypad Lockout | Select Unlocked/Partially Locked/Locked. |
Clock Format | Select 12 Hour or 24 Hour. |
Daylight Saving Time | Select Off or On. If set to On, the system will automatically change time/date to account for daylight saving. |
Indoor Display Offsets | Select the number of degrees to offset indoor temperature or percentage to offset indoor humidity. |
Disconnecting your Wi-Fi network
If you need to disconnect the thermostat from your Wi-Fi network (for example, you’re replacing your router), follow these steps:
Reconnecting your Wi-Fi network
Touch Next.
Unregistering your thermostat
If you remove the thermostat from your Total Connect Comfort website account (for example, you’re moving and leaving the thermostat behind), follow these steps:
Changing system setup
If the thermostat is reset to factory default settings, you need to change the thermostat settings to match your heating/cooling system. Your contractor did this when the thermostat was installed. Follow these steps to setup the thermostat, or call your contractor to do it.
System Setup Options (MENU > System Setup)
Screen Title | Settings and Options |
Language | English/Français/Español. |
Thermostat installed in | Home/Business (Thermostat is used in a residential (default) or commercial setting). |
Your thermostat location | Touch THERMOSTAT button to display a screen where you can enter a custom name using a keypad. If you have only one thermostat, you can leave the name as THERMOSTAT. For business installations you can check a box to display the thermostat name on the home screen. |
Your thermostat controls | Select Heating or Cooling or both (default). |
Your system type | Select Forced Air (default), Heat Pump, or Hot Water or Steam. Each option offers different choices on the following screens. |
Your forced air heating system type | Select how your forced air system is powered: Gas/Oil (default) or Electric. |
Efficiency of your heating system | Select Standard Efficiency Forced Air (default) or High Efficiency Forced Air. |
System Setup Options (concluded)
Screen Title | Settings and Options |
Your heating system type | If you selected Hot Water or Steam on “Your system type,” select the specific heating system here. |
Number of cooling stages | Select 1 Stage (default) or 2 Stages. If you are unsure, note which wires are connected: ‘Y’ wire only (1 stage) or ‘Y’ and ‘Y2.’ |
Number of heating stages | Select 1 Stage (default) or 2 Stages. If you are unsure, note which wires are connected: ‘W’ wire only (1 stage) or ‘W’ and ‘W2.’ |
Your fan control | Select whether your thermostat (default) or heating system controls the fan. |
Type of changeover valve | If you selected Heat Pump on “Your system type,“ select whether it uses a cooling changeover valve (default) or heating changeover valve. f you are unsure, note which wires you have connected. |
Number of heat pump compressor stages | Select 1 Stage (default) or 2 Stages. If you are unsure, note which wires are connected: ‘Y’ wire only (1 stage) or ‘Y’ and ‘Y2.’ |
Your backup heat | No or Yes (default) you can determine whether you have backup heat. |
System setup
Note: Your contractor already setup your thermostat. You should not need to perform any setup. Follow these instructions only if you do a factory reset.
Before connecting to your Wi-Fi network, you need to set initial thermostat options to define your heating/cooling system:
You can customize other options later. Follow prompts on the screen to select appropriate options.
Note: Touch the orange Help button on any screen for more information
Q: Will my thermostat still work if I lose my Wi-Fi connection?
A: Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
Q: How do I find the password to my router?
A: Contact the manufacturer of the router or check the router documentation.
Q: Why am I not seeing my Wi-Fi setup page?
A: You are probably connected only to your router, not to your thermostat. Try connecting to the thermostat again.
Q: Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the thermostat?
A: Verify that the password entered for the Wi-Fi router is correct.
Q: My thermostat is unable to register to the Total Connect Comfort website.
A: Verify that the thermostat is correctly enrolled on your homeWi-Fi network. At Menu > Wi-Fi Setup, check for the Wi-Fi-signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your computer, verify that you can open the site at mytotalconnectcomfort.com If you cannot open the site, switch off the internet modem for a few seconds, then power it back on.
Q: I registered on the Total Connect Comfort website but was unable to login using my new account.
A: Check your email and ensure that you received an activation email. Follow the instructions to activate your account and then login to the website.
Q: I have signed up on Total Connect Comfort website and have not received a confirmation email.
A: Check for the email in your Junk or Deleted folder.
Q: Is there a way to extend the signal strength?
A: Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi repeater.
Your thermostat offers two types of assistance, if these assistance options do not answer your questions, review the FAQs (page 23) and troubleshooting tips (page 25).
On-screen help
On screen alerts
Software updates
Honeywell periodically issues updates to the software for this thermostat. The updates occur automatically through your Wi-Fi connection. All your settings are saved, so you will not need to make any changes after the update occurs. Updates occur in the early morning. After your thermostat receives the software, it reboots, briefly displaying the Honeywell logo. The screen then shows “Updatin software…” with a green progress bar. When the update is complete, your home screen will appear as usual.
Note: If you are not connected to Wi-Fi or registered at Total Connect Comfort, you will not get automatic updates
If you have difficulty with your thermostat, please try the following suggestions. Most problems can be corrected quickly and easily.
Heat Pump heating/cooling system
Heat pumps are used to heat and cool a home. If your old thermostat has a setting for auxiliary or emergency heat, you likely have a heat pump.
Conventional heating/cooling system
Non–heat pump type systems; these include air handlers, furnaces or boilers that run on natural gas, oil or electricity. They may or may not include an air conditioner.
MAC ID, MAC CRC
Alphanumeric codes that uniquely identify your thermostat
FCC Compliance Statement (Part 15.19) (USA only)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
FCC Warning (Part 15.21) (USA only)
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
FCC Interference Statement (Part 15.105 (b)) (USA only)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Section 7.1.2 of RSS-GEN
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Operation is subject to the following two conditions:
5-year limited warranty
Honeywell warrants this product, excluding battery, to be free from defects in the workmanship or materials, under normal use and service, for a period of five (5) years from the date of purchase by the consumer. If at any time during the warranty period the product is determined to be defective or malfunctions, Honeywell shall repair or replace it (at Honeywell’s option).
If the product is defective,
Honeywell Return Goods, Dock 4 MN10-3860, 1885 Douglas Dr. N., Golden Valley, MN 55422, or whether a replacement product can be sent to you.
This warranty does not cover removal or reinstallation costs. This warranty shall not apply if it is shown by Honeywell that the defect or malfunction was caused by damage which occurred while the product was in the possession of a consumer. Honeywell’s sole responsibility shall be to repair or replace the product within the terms stated above.
HONEYWELL SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS THE ONLY EXPRESS WARRANTY HONEYWELL MAKES ON THIS PRODUCT. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS HEREBY LIMITED TO THE FIVE-YEAR DURATION OF THIS WARRANTY.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. If you have any questions concerning this warranty, please write Honeywell Customer Relations, 1985 Douglas Dr, Golden Valley, MN 55422 or call 1-855-733-5465.
Honey Well
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