For quick and efficient setup install Hive Active Heating in this order:
Here’s what you’ll need to install Hive Active Heating
If you already have a Hive Hub just put it into pairing mode. To do this press the button at the rear of the hub for a second and release it. The middle li ht should now flash AMBER showing it is in pairing mode. Then move on to sta e . If you are not installing a hub just now skip to step.
To install the hub, there must be a broadband connection with a spare network port and a power socket must be nearby. Once this has been located, connect the hub as follows:
Once the AMBER light is flashing, the hub is set up and you can move onto installing the receiver. If no lights are displayed immediately after the hub has been turned on, check all cables are connected and the power socket works. If the problem still persists contact Hive Technical Support.
Colour | Pattern | What does this mean? | Notes |
GREEN | Flashing | Installation and start-up. The hub is attempting to connect to the Hive servers and update itself. | Do not disconnect the hub. If flashing continues after 15 minutes, contact Hive Technical Support to confirm that it has connected. |
AMBER | Flashing | Installation. The hub is actively seeking to connect to the receiver and thermostat. | The hub will search for devices for 2 hours at a time. It will then pause, and show solid AMBER. |
AMBER | Solid | Installation. The hub has paused its search for other devices. | To restart the search, simply turn the hub off then on. The AMBER flashing light should then return. |
GREEN | Solid | Normal operation. The hub is connected. | This happens once the hub, receiver and thermostat are all installed and synchronised. |
RED | Solid or Flashing | Error. The hub has failed to connect to the Hive servers. | Check that the hub is plugged in and that the broadband is working. If the problem persists, call Technical Support. |
Important information: Before you get started
Hive Active Heating has two types of receiver:
Sin le channel receiver
for combi boilers and additional plumbed heating zones
Dual channel receiver
for conventional boilers with hot water tanks
Use the labels provided and attach them to the wires to help you remember which one is which during the installation.
Installing the receiver
You should fit the receiver in a convenient location close to the boiler or central heating system. Make sure it’s at least cm away from lar e metal objects, such as a boiler or hot water cylinder, to avoid interference with radio si nails. Take care to avoid any cables and pipes that may be buried in the walls. Once you’ve found a suitable location, install the receiver as follows:
To test the receiver-to-boiler connection follow these steps:
If there’s an existing single zone timer or a wireless receiver, you should replace it with the Hive receiver. Hive receivers are backplate compatible with a number of common boiler controls that may already be fitted in the home. If the existing controller doesn’t have a compatible backplate, remove it completely and wire in the Hive receiver in its place. If needed you can use a stand-off plate (SP, supplied separately) to create space to accommodate existing wiring, or use a decoration plate (DP) when replacing a larger controller. If the existing controller does have a compatible backplate, simply remove the front panel of the existing controller and snap the Hive receiver front panel on in its place.
If you’re replacinG an existing wired thermostat, you should ensure that the pre-existing wires and connections are made safe. This can be achieved by disconnecting or bridging out the wired thermostat in the wiring centre or boiler. Where cables are left at the wireless thermostat position, they should be housed and terminated within an enclosure to prevent access. If you’re replacing an existing wireless thermostat, decommission it by detaching it from the wall and removing its batteries.
Gravity-fed and part-pumped systems are wired differently to standard boilers. With these, the hot water relay switches on the boiler, whilst the heating relay opens a valve, operates a pump, or both, to divert hot water to the heating. If you are installing into a gravity-fed or part pumped system, complete the wiring and then switch the Hive receiver to ‘gravity-fed’ mode as follows:
The receiver status light will flash BLUE for 3 seconds when entering ‘gravity-fed’ mode. Or GREEN for ‘fully pumped’ mode. Fully pumped mode is the default for new devices.
If you’re installin Hive Multizone, you’ll need to install all the receivers before proceedin to the next step.
Note: Hive Multizone can support up to six heating zones and one hot water zone.
Each Multizone installation should include a maximum of:
When installin a dual channel receiver, the chosen central heatin zone will need to be wired into the dual channel receiver and this zone will control the hot water.
Hot tips: See page 13 (section 2c) on how to confirm receivers are installed and operating the heating system correctly. Label the receivers once you have installed them so that it’s clear which receiver controls which zone. See page 31 on how to set-up Multizone.
Important information: Stand-alone installation
For Hive Active Heating a hub, a receiver and a thermostat are installed. When this service hasn’t been bought, the thermostat and receiver can also be installed without a hub. This is known as ‘stand-alone’ mode.
Follow the steps in the next section if the thermostat and receiver are going to be installed without a hub in ‘stand-alone’ mode (where Hive Active Heating hasn’t been purchased). In ‘stand-alone’ mode the thermostat acts as a standard wireless programmable thermostat without the remote heating control features and functionality of Hive Active Heating.
At any time you can check what mode the receiver is set to by switching it off then on. When power is restored the status light will flash for 5 seconds – AMBER for Hive Active Heating, WHITE for ‘stand-alone’ mode.
The receiver has lights on its front panel to show what it’s doing. A single channel receiver has two lights – Status and Central heating. A dual channel receiver has an additional light for Hot water. This is what the lights mean:
Light | Colour | Pattern | Meaning | Notes |
Status | GREEN | Solid | Normal operation. The receiver is connected to the rest of the Hive system and operating normally. | |
Status | BLUE | Solid | The system is in gravity-fed mode and is connected to the rest of the Hive system. | See gravity-fed mode section of this manual on page 15. |
Status | AMBER | Flashing | Installation. The receiver is trying to connect to other Hive devices. | The receiver will search for devices for 40 minutes at a time. |
Status | WHITE | Flashing | The receiver is in stand-alone mode and is actively seeking to connect to a Hive thermostat. | The receiver will search for a thermostat for 40 minutes. If no thermostat is found within this time it will stop searching and the status light will turn solid WHITE. |
Status | AMBER or WHITE | Solid | Installation. The receiver has paused its search for other devices. | To restart the search, simply turn the receiver off and then on. This will return it to the AMBER or WHITE flashing state. |
Status | RED | Solid | Error. The receiver has lost its wireless connection to the thermostat. | Whilst in this state heating and hot water will default to off. They can be switched on manually by pressing the ‘heating’ and ‘hot water’ buttons on the receiver (hot water only available on dual channel receivers). For help call Hive Technical Support. |
For the thermostat to work accurately, it’s important that you install it in the ri ht location.
The thermostat should be fixed to an internal wall, 1.5m from the floor and away from heat sources that could affect its operation, such as radiators and areas in direct sunli ht. To make accurate temperature readin s, the thermostat needs a free flow of air, so make sure it’s installed in an area not covered by curtains or similar objects. The thermostat should not be installed in the same room as a radiator that’s controlled by a thermostatic radiator valve (TRV). Installin the two in the same room may result in the central heatin bein permanently on.
Remove the backplate of the thermostat by pressin the lever at the bottom and pullin away from the front of the device. Once you’ve found a suitable location, fix the backplate to the wall usin the appropriate fixin s. The backplate is desi ned for 3.5mm/size 6 or size 8 screws. Be careful to avoid any cables and pipes that may be buried in the wall.
Note: The backplate is desi ned to mount directly onto a sin le an back box, if available.
Before insertin the batteries into the thermostat, check the hub is flashin AMBER – this means it’s ready to connect. If it is showin a solid AMBER li ht, turn it off then on, and then switch the receiver and boiler off and then on a ain too. The hub should then be in to flash AMBER and be ready to connect.
The battery compartment is located at the back of the thermostat and is only accessible when the front of the thermostat is removed from the backplate.
Installation is almost complete. All that’s left to do is:
If the system is not properly configured it will not be possible to control your thermostat remotely.
Hive Active Heating is now installed, there is one final step to link your thermostat to your Hive account.
Hot tip: You can also control your thermostat and other Hive devices throuGh our website, just Go to hivehome.com
Hive Multizone is not compatible with Nano 1 hubs.
If you’ve not done so already, install all additional receivers and power them up. For new receivers, their status li hts should be double flashin AMBER. Please see pa e 16 for more information on receiver installation.
To complete installation of the remaining heating zone(s) use either the hub or the Hive app or online dashboard:
Please note, if installing Hive Active Heating to a hub that is already connected to other Hive products, you must use the button on the back of the hub to install the first zone. Any additional zones can be added through the Hive app or online dashboard using the steps below.
Hot tips: Once installed, the default zone name can be changed by selecting ‘Manage Devices’ in the Hive app or online dashboard. Once all the thermostats and receivers are paired, fit the correct thermostat on the wall in each zone. Check all thermostats remain in range once mounted in their final locations, adding a signal booster if required.
You can view our handy how-to-use videos along with hints and tips at hivehome.com/support
If for any reason you need to return your Hive Active Heating, simply return your box and its contents to the retailer. Any return is subject to the retailer’s refund policy so please don’t forget to check the retailer’s refund policy too.
If you’re a qualified professional installing Hive Active Heatin yourself and need any help durin the installation process, just visit our technical support pa e at hivehome.com/installation If you need further help, you can email our support team at help@hivehome.com © 20 Centrica Connected Home Limited.
Registered in En land
All ri hts reserved. IG70003650517V1
Download Manual
Hive SLT3c Thermostat Installation Guide
Johnson Controls T7000e LCD Digital Thermostat Johnson Controls T7000e LCD Digital Thermostat Installation Guide
Honeywell T8635L Microelectronic Communicating Programmable Thermostat Honeywell T8635L Microelectronic Communicating Programmable Thermostat USER’s GUIDE
Hetta HS01RF WIRELESS THERMOSTAT Kit PAIRING INSTRUCTIONS Insert batteries into the Thermostat. Ensure that the…
HEAT-MAT NGT-567-0010 Underfloor Heating Thermostat Menu Introduction The NGT thermostat can switch your underfloor heating…
Honeywell RLV450 PROGRAMMABLE THERMOSTAT READ BEFORE INSTALLING DESCRIPTION * LP appears only for the first…
Honeywell RLV431 Programmable Thermostat Description The RLV431 thermostat can be used to control an electric…