Here’s what you’ll need to install Hive Active Heating
For quick and efficient setup install Hive Active Heating in this order:
Please remember that for your own safety Hive Active Heating! should always be installed by a qualified professional.
If you already have a Hive Hub just put it into pairing mode. To do this Press the button at the rear of the hub for a second and release it.
The middle light should now flash AMBER showing it is in pairing mode.
Then move on to state.
If you are not installing a hub just now skip to step.
To install the hub, there must be a broadband connection with a spare network port and a power socket must be nearby. Once this has been located, connect the hub as follows:
Once the AMBER light is flashing the hub is set up and you can move on to installation! the receiver. If no lights are displayed immediately after the hub has been turned on, check all cables are connected and the power socket works. If the problem still persists contact Hive Technical Support.
Hub lights and what they mean:
Color | Pattern | What does this mean? | Notes |
GREEN | Flashing | Installation and start-up. The hub is attempting to connect to the Hive servers and update itself. | Do not disconnect the hub.If the flashing continues after 15 minutes, contact Hive Technical Support to confirm that it has connected. |
AMBER | Flashing | Installation. The hub is actively seeking to connect to the receiver and thermostat. | The hub will search for devices for 2 hours at a time. It will then pause, and show solid AMBER. |
AMBER | Solid | Installation. The hub has paused its search for other devices. | To restart the search, simply turn the hub off and then on. The AMBER flashing light should then return. |
GREEN | Solid | Normal operation.The hub is connected. | This happens once the hub, receiver, and thermostat are all installed and synchronized. |
RED | Solid orFlashing | Error. The hub has failed to connect to the Hive servers. | Check that the hub is plugged in and that the broadband is working. If the problem persists, call Technical Support. |
Important information: Before you let started
Hive Active Heating has two types of the receiver:
Wiring labels
Use the labels provided and attach them to the wires to help you remember which one is which during the installation.
You should fit the receiver in a convenient location close to the boiler or central heating system. Make sure it’s at least cm away from large metal objects, such as a boiler or hot water cylinder, to avoid interference with radio signals. Take care to avoid any cables and pipes that may be buried in the walls. Once you’ve found a suitable location, install the receiver as follows:
To test the receiver-to-boiler connection follow these steps:
Important information: Replacing existing controls
If there’s an existing! single zone timer or a wireless receiver, you should replace it with the Hive receiver. Hive receivers are backplate compatible with a number of common boiler controls that may already be fitted in the home. If the exists the controller doesn’t have a compatible backplate, remove it completely and wire in the Hive receiver in its place. If needed you can use a stand-off plate (SP, supplied separately) to create space to accommodate existing wiring or use a decoration plate (DP) when replacing! a larger controller. If the existing controller does have a compatible backplate, simply remove the front panel of the existing one! controller and snap the Hive receiver front panel on in its place.
Important information: Replacin! an existing thermostat If you’re replacing an existing wired thermostat, you should ensure that the pre-existing! wires and connections are made safe. This can be achieved by disconnecting or brain out the wired thermostat in the wiring center or boiler. Where cables are left at the wireless thermostat position, they should be housed and terminated within an enclosure to prevent access. If you’re replacing an existing wireless thermostat, decommission it by detaching it from the wall and removing it! its batteries.
Important information: Gravity-fed and part-pumped systems Gravity-fed and part-pumped systems are wired differently from standard boilers. With these, the hot water relay switches on the boiler, whilst the heating the relay opens a valve, operates a pump, or both, to divert hot water to the heating. If you are installing into a gravity-fed or part-pumped system, complete the wiring and then switch the Hive receiver to ‘gravity-fed’ mode as follows:
Important information: Multizone receiver installation
If you’re installing Hive Multizone, you’ll need to install all the receivers before proceeding to the next step.
Note: Hive Multizone can support up to six heating zones and one hot water zone. Each Multizone installation should include a maximum of:
When installing a dual-channel receiver, the chosen central heating zone will need to be wired into the dual-channel receiver and this zone will control the hot water.
Hot tips: (section 2c) on how to confirm receivers are installed and operating the heating system correctly. Label the receivers once you have installed them so that it’s clear which receiver controls which zone.
on how to set up Multizone.
Important information: Stand-alone installation
For Hive Active Heating a hub, a receiver, and a thermostat are installed. When this service hasn’t been bought, the thermostat and receiver can also be installed without a hub. This is known as the ‘stand-alone’ mode. Follow the steps in the next section if the thermostat and receiver are going! to be installed without a hub in ‘stand-alone’ mode (where Hive Active Heating hasn’t been purchased).
In ‘stand-alone’ mode the thermostat acts as a standard wireless programmable thermostat without the remote heating control features and functionality of Hive Active Heating.
To switch back to ‘remote heating’ mode:
The receiver has lights on its front panel to show what it’s doing.
A single-channel receiver has two lights – Status
A dual-channel receiver has an additional light for
Light | Colour | Pattern | Meaning | Notes |
Central heating | GREEN | Solid | The heating is on. | |
Central heating
| GREEN | Flashing | Commands queued.The receiver has received 2 or more commands to switch the boiler on or off within 1 minute. Or, Heating Boost mode with target temperature lower than room temperature. | The Hive receiver protects the boiler from damage that may occur if it’s switched on and off very quickly. Once the boiler has been switched on (or off), it will not change state again for 1 minute as a protective measure. |
Hot water | GREEN | Solid | Hot water is on. | This light is only present on dual-channel receivers. |
Hot water
| GREEN | Flashing | Commands queued.The receiver has received 2 or more commands to switch the boiler on or off within 1 minute. | See ‘Central heating’. |
Light | Color | Pattern | Meaning | Notes |
Status | GREEN | Solid | Normal operation. The receiver is connected to the rest of the Hive system and operating normally. | |
Status | BLUE | Solid | The system is in gravity-fed mode and is connected to the rest of the Hive system. | See the gravity-fed mode section of this manual on page 15. |
Status | AMBER | Flashing | Installation. The receiver is trying to connect to other Hive devices. | The receiver will search for devices for 40 minutes at a time. |
Status | WHITE | Flashing | The receiver is in stand-alone mode and is actively seeking to connect to a Hive thermostat. | The receiver will search fora the thermostat for 40 minutes. If no thermostat is found within this time it will stop searching and the status light will turn solid WHITE. |
Status | AMBERor WHITE | Solid | Installation. The receiver has paused its search for other devices. | To restart the search, simply turn the receiver off and then on. This will return it to the AMBER or WHITE flashing state. |
Status | RED | Solid | Error. The receiver has lost its wireless connection to the thermostat. | Whilst in this state heating and hot water will default to off. They can be switched on manually by pressing the ‘heating’ and ‘hot water’ buttons on the receiver (hot water is only available on dual channel receivers). For help call Hive Technical Support. |
For the thermostat to work accurately, it’s important that you install it in the right location.
The thermostat should be fixed to an internal wall, 1.5m from the floor and away from heat sources that could affect its operation, such as radiators and areas in direct sunlight. To make accurate temperature reading s, the thermostat needs a free flow of air, so make sure it’s installed in an area not covered by curtains or similar objects.
The thermostat should not be installed in the same room as a radiator that’s controlled by a thermostatic radiator valve (TRV). Installing the two in the same room may result in the central heating being permanently on.
Remove the backplate of the thermostat by pressing the lever at the bottom and pulling away from the front of the device.
Once you’ve found a suitable location, fix the backplate to the wall using the appropriate fixings. The backplate is designed for 3.5mm/size 6 or size 8 screws. Be careful to avoid any cables and pipes that may be buried in the wall.
Note: The backplate is designed to mount directly onto a gang and back box, if available.
3c – Confirmin the hub is ready to connect
Before inserting the batteries into the thermostat, check the hub is flashing AMBER – this means it’s ready to connect. If it is showing a solid AMBER li ht, turn it o! then on, and then switch the receiver and boiler and then on again too. The hub should then be in to flash AMBER and be ready to connect.
The battery compartment is located at the back of the thermostat and is only accessible when the front of the thermostat is removed from the backplate.
Installation is almost complete. All that’s left to do is:
Hive Active Heating is now installed, there is one final step to link your thermostat to your Hive account.
Hot tip: You can also control your thermostat and other Hive devices through our website, just go to hivehome.com
Important note:
Hive Multizone is not compatible with Nano 1 hubs.
Addin additional heating zones
If you’ve not done so already, install all additional receivers and power them up. For new receivers, their status lights should be double flashing AMBER. Please see page 16 for more information on receiver installation.
To complete the installation of the remaining heating zone(s) use either the hub or the Hive app or online dashboard:
Hot tips: Once installed, the default zone name can be changed by selecting! ‘Manage Devices’ in the Hive app or online dashboard. Once all the thermostats and receivers are paired, fit the correct thermostat on the wall in each zone. Check all thermostats remain in range once mounted in their final locations, add a signal booster if required.
Can we help?
You can view our handy how-to-use videos alone! with hints and tips at hivehome.com/support
Need help?
If you’re a qualified professional installing Hive Active Heating and need any help during the installation process, just visit our technical support page at hivehome.com/installation
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Registered in England (No.5782908) SL4 5GD, UK. Bord Gáis Energy. Registered in Ireland (No. 463078) DO2 HH27, Ireland. All rights reserved. IG70003650517V1
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