Mysa MYSA-V-1-0 Smart Thermostat User Guide

Mysa MYSA-V-1-0 Smart Thermostat

INTRODUCTION

Welcome to the Mysa family! Thanks so much for supporting the Mysa Smart Thermostat. The device in front of you is the culmination of years of work by a diverse group of dedicated professionals located in the windy, rocky, but strikingly beautiful city of St. John’s, Newfoundland, Canada. It was amongst its cramped townhouses that we realized there just wasn’t an acceptable solution for those trying to build a smart home with electric heaters. We’ve since helped turn many homes into smart homes – and in the process we’ve also built a company, a wonderful product we’re very proud of, and a world class team. All with the goal of giving customers a way to conserve energy

In the Box

• Mysa Smart Thermostat
• 2x Mounting Screws
• 3x Wire Nuts

What You’ll Need

• Phillips Screwdriver
• Wire Stripper (optional)
• Pliers (optional

Compatibility

Mysa Smart Thermostat works with most 120-240V systems, including electric baseboards and fan-forced electric heaters. Mysa is not compatible with in-floor heating or 24V systems. Common 24V systems include forced air, variable speed, heat pump, radiant systems, or fuel types such as natural gas or oil.

Max 3800W, 240V AC
You can check your compatibility at: getmysa.com/compatibility

High Voltage Warning

• Installing this product involves handling high voltage wiring. Each step of the enclosed instructions must be followed carefully. To avoid fire, personal injury, or death, turn off your circuit breakers and follow the proper safety precautions before proceeding.
• The installation of the thermostat must comply with the applicable Local and/or National Electrical codes and utility requirements. This installation should be entrusted to duly qualified personnel where required by law.

Install App

For the best installation experience, use the Mysa app. Download the Mysa app from the Google Play Store or iOS App Store and create an account or log in to your existing account. Tap on “Install & Support” then “Install” to access our most comprehensive step-by-step guide.

Warning

• Turn off power at the circuit breaker that controls your existing thermostat.
  • Double Check – After you turn off the breaker confirm the heater is off by doing the following:
  •  Turn the thermostat all the way up.
  • Wait 5-10 minutes.
  • Put your hand near the heater. Make sure no heat is coming through. If you have multiple heaters check each separately. If you are unsure if the power to your heater is off, please contact a licensed electrician.
• Remove your existing thermostat. Only proceed with the installation if there are wire nuts connecting the thermostat wiring.

Setup  240V

• Connect your Mysa Smart Thermostat using supplied wire nuts:
• A. Connect Mysa’s white wire to the second phase leg of the circuit – L2 (usually red).
• B. Connect Mysa’s black wire to the supply wire – L1 (usually black) coming from the electrical panel.
• C. Connect Mysa’s red wire to the load wire (usually black) going to heater.
• D. Connect Mysa’s green wire to the ground wire (usually green or bare copper).

The supply and load wires are not interchangeable. If you are unsure which of the two wires is the supply or load wire, simply try one configuration. If Mysa’s display doesn’t light up after finishing the installation, swap the supply and load wires.

Setup  240V

Connect your Mysa Smart Thermostat using supplied wire nuts:

• A. Connect Mysa’s white wire to the neutral wire – N (usually white).
• B. Connect Mysa’s black wire to the supply wire – L1 (usually black) coming from electrical panel.
• C. Connect Mysa’s red wire to the load wire (usually black) going to heater.
• D. Connect Mysa’s green wire to the ground wire (usually green or bare copper

The supply and load wires are not interchangeable. If you are unsure which of the two wires is the supply or load wire, simply try one configuration. If Mysa’s display doesn’t light up after finishing installation, swap the supply and load wires.

Setup • 120V

• Connect your Mysa Smart Thermostat using supplied wire nuts:
• A. Connect Mysa’s white wire to the neutral wire – N (usually white).
• B. Connect Mysa’s black wire to the supply wire – L1 (usually black) coming from electrical panel.
• C. Connect Mysa’s red wire to the load wire (usually black) going to heater.
• D. Connect Mysa’s green wire to the ground wire (usually green or bare copper).

The supply and load wires are not interchangeable. If you are unsure which of the two wires is the supply or load wire, simply try one configuration. If Mysa’s display doesn’t light up after finishing installation, swap the supply and load wires.

Setup  Using Wire Nuts

Introduction to Wire Nuts
Those little multi-colored caps that come in the box with Mysa are called Wire Nuts. You use them to connect 2 or more wires together. But you can’t just toss them on top of already twisted wires – there’s a safe and correct way to do it!

Connecting Wires

•  Start by holding the two wires together so that the copper ends are parallel.
•  Together, slip them into the Wire Nut.
•  Now, turn the Wire Nut clockwise until it feels secure.
•  Give the wires a gentle tug.
•  And if you detect any movement or slippage whatsoever, untwist and start the process over.

Secure Mysa

• Unscrew the screw on the bottom of the front plate, but don’t remove it completely!
• Remove the front plate to your Mysa to access the mounting screws
• Using the supplied screws, mount Mysa to gang box by tightening screws Connect the front plate to your Mysa.
• It should easily glide into place.
• Secure the front plate to the Mysa by tightening the screw. Ensure not to over tighten the screw
• Turn on the power at the circuit breaker that controls Mysa

Adding a Thermostat

• In the Mysa app, tap “Add Thermostat” Mysa will now guide you through the WiFi pairing process.
• See that smile? Congrats on meeting Mysa!
• Your Mysa will now automatically update, during which you’ll see a circling rectangle. Mysa will be back in a couple of minutes!
• Did you know Mysa also works with the following Smart Home automation systems and voice assistants?
• Amazon Alexa (Echo, Dot, Spot)
• Google Assistant (Home, Android)
• Siri (Apple HomePod, iOS, HomeKit)
• Samsung SmartThings
• IFTTT (If This Then That
• Having troubles with installation, pairing, or the Mysa app? See the next page, Support • Troubleshooting

Support

Symbols & Codes

Welcome
You’ll see Mysa smile on startup or after a successful pairing.

Pairing Mode
The arrow means Mysa is ready to begin the pairing process.

Software Update
That spinning rectangle means Mysa is getting a software update from us over the internet

Settings Change
Check! This will pop up when you change your settings from the app

Error Codes
Error codes have a LETTER/NUMBER format (A1, Z4, B5).

Example:
H2 – Mysa did not detect a heater load. If you see this, contact support on pg 18 with the specific code shown on Mysa’s display.

Troubleshooting

Power Cycle Mysa
To power cycle, locate the switch on the electrical panel that controls Mysa. Flip that breaker off, wait 15 seconds, and then flip it back on.

Reset Mysa

• • This resets the Mysa Smart Thermostat back
  • to its default factory settings and removes any registration information.
• ? Having troubles with installation, pairing, or the Mysa app? Consult our helpdesk at help.getmysa.com or reach out to our support team at [email protected] (both accessible through the Mysa app).
  • To reset your Mysa, simultaneously hold your two thumbs on the up and down arrows for 10 seconds.

Legal & Warranty

Limited 2-year warranty
We warrant that if your product described on the enclosed Certificate of Limited Warranty proves, on presentation by you within two years (or three years for pre-order customers) from the date of original retail purchase, to be defective in material or workmanship we will, at our sole discretion, repair or replace in parts or whole, without charge to you, subject to the following limits and exclusions:

• TO OBTAIN SERVICE DURING THE WARRANTY PERIOD, YOU MUST PRESENT OR SEND YOUR PRODUCT TOGETHER WITH THE ENCLOSED CERTIFICATE OF LIMITED WARRANTY (WITH INVOICE WHICH INDICATES THE TIME OF PURCHASE) TO THE EMPOWERED HOMES SERVICE CENTER.
• TO AVAIL WARRANTY, YOU MUST CERTIFY THAT THE PRODUCT WAS PURCHASED FROM OUR WEBSITE/AUTHORIZED DEALER OR SUPPLIER. FURTHERMORE, IT’S EXPRESSLY STATED THAT THIS WARRANTY IS NOT TRANSFERABLE.
• THE LIMITED TWO-YEAR WARRANTY (OR THREE-YEAR WARRANTY FOR PRE-ORDER CUSTOMERS) AND REMEDY SET FORTH ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER REMEDIES, OBLIGATIONS OR LIABILITIES ON THE PART OF EMPOWERED HOMES.
• AS AN ABUNDANT CAUTION, WE HEREBY DISCLAIM LIABILITY FOR INDIRECT, SPECIAL AND CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS PRODUCT.
• THE DURATION OF ANY IMPLIED WARRANTY WHICH MIGHT EXIST BY OPERATION OF LAW SHALL BE LIMITED TO THREE YEARS FROM THE DATE OF ORIGINAL PURCHASE
• THIS WARRANTY DOES NOT APPLY TO:
  • ANY PRODUCT ACCESSORIES.
  •  FAILURE OF DEVICE DUE TO FLUCTUATIONS AND INTERRUPTIONS IN ELECTRIC POWER.
  •  DAMAGE NOT RESULTING, IN OUR SOLE DISCRETION, FROM A DEFECT IN MATERIAL OR WORKMANSHIP.
  • DAMAGE CAUSED BY ACCIDENT, BY NATURE, BY FIRE OR BY TAMPERING WITH OR OPENING THE PRODUCT INAPPROPRIATELY OR BY OTHER THAN NORMAL USE OR DEFECTS OR DAMAGE RESULTING FROM REPAIRS PERFORMED OTHER
• THAN BY AN AUTHORIZED SERVICE FACILITY.
• DAMAGE CAUSED BY WATER.
• THE LABEL BEARING THE SERIAL NUMBER OF THIS PRODUCT HAS BEEN REMOVED OR DEFACED.
•  THE PRODUCT IS NOT DISTRIBUTED BY EMPOWERED HOMES.
• PHOTOCOPIES OF CERTIFICATES OF LIMITED WARRANTY OR CERTIFICATES OF LIMITED WARRANTY WHICH HAVE BEEN ALTERED OR TAMPERED WITH WILL NOT BE HONOURED.
• ALL POSTAGE, INSURANCE AND SHIPPING COSTS INCURRED IN PRESENTING OR SENDING THE PRODUCT TO THE SERVICE FACILITY ARE YOUR RESPONSIBILITY. IN SOME JURISDICTIONS A SERVICE FEE MAY BE CHARGED. TO FIND OUT THE SERVICE FEE, IF ANY, CONTACT THE SERVICE FACILITY TO WHICH YOU WILL PRESENT OR SEND THE PRODUCT TO OUR SERVICE FACILITY.
• WITHOUT LIMITING ANY OTHER EXCLUSION HEREIN, EMPOWERED HOMES DOES NOT WARRANT THAT THE PRODUCT COVERED HEREBY, INCLUDING, WITHOUT LIMITATION, THE TECHNOLOGY INCLUDED IN THE PRODUCT, WILL NOT BECOME OBSOLETE OR THAT SUCH ITEMS ARE OR WILL REMAIN COMPATIBLE WITH ANY OTHER PRODUCT OR TECHNOLOGY WITH WHICH THE PRODUCT MAY BE USED.

WHAT REMEDIES EMPOWERED HOMES SHALL PROVIDE
Please go through the link https://getmysa.com/warranty to check in detail what remedies are provided by Empowered Homes and other relevant clauses.

FCC

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
•  Increase the separation between the equipment and receiver.
•  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•  Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of FCC rules. Operation is subject to the following two conditions:

• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications that are not expressly approved by the manufacturer could void the user’s authority to operate the equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 8 inches during normal operation.

Industry Canada (IC) Compliance Notice
This device complies with Industry Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

•  This device may not cause interference.
•  This device must accept any interference, including interference that may cause undesired operation of the device.
• This Class B digital apparatus complies with Canadian ICES-003.

REFERENCE

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Mysa MYSA-V-1-0 Smart Thermostat User Guide

Mysa MYSA-V-1-0 Smart Thermostat User Guide